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Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
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Document the projects that will improve current service levels and better satisfy the needs of the business.
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Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.
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Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
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Use the Systems Management Feature Evaluation Tool to generate a shortlist of solutions based on your specific needs
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Use this tool to document available skills and create a training plan to facilitate your systems management initiative.
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Evaluate capabilities across several systems management disciplines to identify areas in need of improvement.
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Use this tool to evaluate the present state of your infrastructure to facilitate your systems management optimization efforts. Identify current performance levels, key...
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Use the Systems Management Project Scorecard to identify possible problems inhibiting success of the systems management implementation.
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For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...
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