Improving service levels is a marathon, not a sprint. Not all projects can or should happen at once. Use this tool to prioritize and schedule service level agreement (SLA) projects based on:

  • Service level gaps impacted – the number and criticality of services where service level gaps will be addressed.
  • Risk/impact mitigation – the level of risk/impact that would be mitigated.
  • Affordability – a range of potential project costs, where 4 = low cost (highly affordable) and 1 = high cost.
  • Ease of implementation – indicates if the project is easy or challenging in terms of effort and skills required.

Also In

Improve IT-Business Alignment Through an Internal SLA

Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.

Related Content

Social

Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.