Improving service levels is a marathon, not a sprint. Not all projects can or should happen at once. Use this tool to prioritize and schedule service level agreement (SLA) projects based on:

  • Service level gaps impacted – the number and criticality of services where service level gaps will be addressed.
  • Risk/impact mitigation – the level of risk/impact that would be mitigated.
  • Affordability – a range of potential project costs, where 4 = low cost (highly affordable) and 1 = high cost.
  • Ease of implementation – indicates if the project is easy or challenging in terms of effort and skills required.

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