|
Recording and tracking metrics is crucial to the success of the Active Directory. Use this tool to record and track key metrics to analyze the status of your Active Directory.
|
|
|
Prioritize the order in which the IT incident runbooks will be developed based on the frequency and the impact of the potential incidents.
|
|
|
Use this tool to communicate and market the launch of the chatbot to your organization and stakeholders.
|
|
|
Use this tool to plan and roadmap your action items during and beyond the implementation of your chatbot proof of concept.
|
|
|
Use this tool to record the metrics necessary to manage the success of your chatbot.
|
|
|
Use this tool to determine if implementing a chatbot can create an ROI for your organization.
|
|
|
The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
|
|
|
The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...
|
|
|
Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...
|
|
|
The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
|
|
