Ticket and Call Quality Assessment Tool

Author(s): Natalie Sansone

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Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service desk data.

Use this tool to help:

  • Review the quality of tickets handled by agents
  • Discuss technician's technical capabilities to handle tickets

View the Complete Blueprint:

Standardize the Service Desk

Build a solid foundation for future IT service improvements

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