The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the service desk and meet business requirements.
Service Desk Ticket Categorization Schemes
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Standardize the Service Desk
Improve customer service by driving consistency in your support approach and meeting SLAs.
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Search Code: 95897
Published: January 7, 2021
Last Revised: January 7, 2021
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