The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the service desk and meet business requirements.
Service Desk Ticket Categorization Schemes
Also In
Incident Management for Small Enterprise
Turn chaos into control with a practical incident response program.
Also In
Standardize the Service Desk
Improve customer service by driving consistency in your support approach and meeting SLAs.
Related Content
Search Code: 95897
Published: January 7, 2021
Last Revised: January 7, 2021
Get Access
Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.