Incident Management and Service Desk Workflows

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The Incident Management and Service Desk Workflows provides examples of typical workflows that make up the bulk of the incident management and request fulfillment processes at the service desk.

Use the workflows in conjunction with the project blueprints Standardize the Service Desk and Improve Incident and Problem Management to accelerate the work of building your own processes and ensure the consistency of service support delivery.

View the Complete Blueprint:

Improve Incident and Problem Management

Rise above firefighter mode with structured incident management to enable effective problem management.

Standardize the Service Desk

Improve customer service by driving consistency in your support approach and meeting SLAs.

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