Use the RACI template to determine roles for each service desk initiatives and to build ownership around them. Use the template and replace it with your organization's information.
Service Desk Roles and Responsibilities Guide
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Standardize the Service Desk
Improve customer service by driving consistency in your support approach and meeting SLAs.
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Search Code: 95896
Published: January 7, 2021
Last Revised: January 7, 2021
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