Service Desk Project Summary

Author(s): Mahmoud Ramin

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Stakeholder support can make or break a service desk initiative. The Service Desk Project Summary template provides an example of how to organize the process improvements outlined in the Standardize the Service Desk blueprint for an executive presentation.

Use this template to:

  • Organize information about the service desk challenges that the organization is facing.
  • Make the case to build a right-sized service desk to address those challenges.
  • Outline the recommended process changes.

View the Complete Blueprint:

Standardize the Service Desk

Improve customer service by driving consistency in your support approach and meeting SLAs.

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