The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project. Use the roadmap in conjunction with the project blueprint, Standardize the Service Desk, to define service desk project tasks, their owners, priorities, and timeline.
Service Desk Roadmap
TagsService desk, service desk software, ITSM tool, incident, severity, impact, request, knowledgebase, staffing, categories, catyegorization, prioritization, priorities, escalation, workflow, customer service, project handover, service management, implementation roadmap, Roadmap, Implementation plan, Task priority, Timeline
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Standardize the Service Desk
Improve customer service by driving consistency in your support approach and meeting SLAs.