ITSM Ticket Data Analysis Tool

Author(s): Benedict Chang, Ken Weston, Allison Kinnaird

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Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives. Specifically, this tool allows you to input and organize your current ITSM ticket data and view dashboards analyzing the following facets of your ticket data:

  • Ticket summary
  • Incidents
  • Service Requests
  • Categories
  • Resolution Time
  • Resolution Code

View the Complete Blueprint:

Analyze Your ITSM Ticket Data

Take a data-driven approach to service desk optimization.

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