ITSM Ticket Data Analysis Report

Author(s): Benedict Chang, Ken Weston, Allison Kinnaird

Use this template to help you identify trends and patterns in your ticket data to action improvement initiatives. This template is meant to be populated with figures from the Service Desk Ticket Analysis Tool and is divided into sections communicating key performance indicators and action Items.

Tags

Data analysis, Service desk data analysis, dashboard, ticket data, data visualization, ticket analysis, service desk trends, trends, data trends, data report, ticket data report, help desk, calculator, ITSM, ITIL, IT Service management, workload analysis, PivotTable, PivotChart

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Thought model representing Analyze Your ITSM Ticket Data

Analyze Your ITSM Ticket Data

Take a data-driven approach to service desk optimization.

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