ITSM Ticket Data Analysis Report

Author(s): Benedict Chang, Ken Weston, Allison Kinnaird

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Use this template to help you identify trends and patterns in your ticket data to action improvement initiatives. This template is meant to be populated with figures from the Service Desk Ticket Analysis Tool and is divided into sections communicating key performance indicators and action Items.

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Analyze Your ITSM Ticket Data

Take a data-driven approach to service desk optimization.

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