About Allison Kinnaird

Allison Kinnaird is a Research Director for Info-Tech Research Group in the Infrastructure & Operations practice. She is a highly accomplished and seasoned operations executive with expertise in technology, telecom, and business process outsourcing industries (call center).

Allison has spent over 20 years helping clients understand and improve their customer experience by analyzing existing operations and implementing the strategies, processes, and technologies needed to increase sales, service, and productivity. She is known for delivering results.

Allison enjoys leading high-performing technology organizations that integrate with internal and external cross-functional teams. Her passion is in helping companies realize service excellence by developing people to achieve new levels of competency.

Global solutions experience includes on-shore (US, Canada, domestic Europe), near-shore (LATAM, Eastern Europe, Northern Africa), offshore (Philippines and India), and emerging domestic markets (Brazil and India).

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