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Webinar: Staff the Service Desk to Meet Demand

IT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic...
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Webinar: IT Service Management Selection Guide

There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best...
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Webinar: Improve IT Satisfaction by Standardizing the Service Desk

The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the...
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Webinar: Deliver a Customer Service Training Program to Your IT Department

IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to...
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Five Reality Checks: Before You Outsource Your Help Desk

Constraints on budgets, hiring, and facilities are driving more and more businesses to consider outsourcing their Help Desks. While outsourcing...
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