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Record DRP information including document storage and contact/role information.
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For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...
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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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Track your step-by-step incident response plan in real time.
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Establish scope, roles, and requirements for a BCP pilot project.
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Use flowcharts and checklists to create effective SOP documents.
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Use this tool to evaluate the present state of your infrastructure to facilitate your systems management optimization efforts. Identify current performance levels, key...
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Evaluate capabilities across several systems management disciplines to identify areas in need of improvement.
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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Assess the maturity of your IT disaster recovery plan and identify gaps.
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