Service Desk Efficiency Calculator

Author(s): Michel Hebert, Natalie Sansone, Sandi Conrad

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The Service Desk Efficiency Calculator assesses the impact of different initiatives on the organization's productivity. Use the tool to assess the impact of different service desk staffing, ticket volume, mean resolution time, and ticket distribution by tier.

Tags

ITIL, help desk, service desk, Service management, ITSM, service definition, service portfolio, service level agreement, SLA, service request, incident management, IT Infrastructure Library
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