Service Desk Efficiency Calculator

1 Download

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

The Service Desk Efficiency Calculator assesses the impact of different initiatives on the organization's productivity. Use the tool to assess the impact of different service desk staffing, ticket volume, mean resolution time, and ticket distribution by tier.

View the Complete Blueprint:

Outsource the Service Desk

If your outsourcing project is driven by cost alone, you will fail.

Build a Right-Sized Service Desk for Small Enterprise

Keep sustainability front of mind to develop a service desk that suits your needs.

Build a Service Desk Consolidation Strategy

Manage the dark side of growth.

Related Content

Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019