The Service Desk Efficiency Calculator assesses the impact of different initiatives on the organization's productivity. Use the tool to assess the impact of different service desk staffing, ticket volume, mean resolution time, and ticket distribution by tier.

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Standardize the Service Desk

Strengthen your service desk to build a strong ITSM foundation.

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Extend the Service Desk to the Enterprise

Position IT as an innovator.

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Outsource the Service Desk

If your outsourcing project is driven by cost alone, you will fail.

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Build a Right-Sized Service Desk for Small Enterprise

Keep sustainability front of mind to develop a service desk that suits your needs.

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Build a Service Desk Consolidation Strategy

Manage the dark side of growth.

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