Tagged - service definition

Extend the Service Desk to the Enterprise

Extending the service desk to business units beyond IT to other customer-facing business units can not only boost the performance of the department and improve end-user...
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Extend the Service Desk to the Enterprise – Executive Brief

Read our concise Executive Brief to understand why you should extend the service desk to the enterprise, review Info-Tech’s methodology, and understand the four ways we...

Extend the Service Desk to the Enterprise – Phases 1-3

This storyboard will help you build a plan to extend the IT service desk to other business units to improve service delivery across the enterprise.

Extend the Service Desk to the Enterprise – Phase 1: Define Project Scope

This phase of the blueprint, Extend the Service Desk to the Enterprise, will help you plan your approach and make the case to extend the service desk to another business unit.

Extend the Service Desk Executive Presentation

The goal of this template is to help IT make the case for extending service management best practices to other business functions, such as facilities and human resources.

Service Desk Extension Feasibility Assessment Tool

The purpose of the Service Desk Extension Feasibility Assessment Tool is to assess whether IT is ready to extend the service desk to other business functions, whether a...

Extend the Service Desk to the Enterprise – Phase 2: Design the Service

This phase of the blueprint, Extend the Service Desk to the Enterprise, will help you build an operating model for the new service desk and design the services it will...

Service Definition Process Workflow

The purpose of the Service Definition Process Workflow is to provide an example to help you implement a service definition process workflow of your own.

Service Definition Checklist

The Service Definition Checklist outlines the elements that should be included in a service design package.

Extend the Service Desk to the Enterprise – Phase 3: Build Service Desk

This phase of the blueprint, Extend the Service Desk to the Enterprise, will help you configure the tools to support the service and train the support team to ensure a...
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