This note is a collection of services typically available to most employees in many organizations.

It helps you:

  • Define the categories of services that your organization uses
  • Facilitate selection of services for your project
  • Determine features of each service

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Design and Build a User-Facing Service Catalog

Improve user satisfaction with IT with a convenient menu-like catalog.

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Implement Infrastructure Shared Services

Look before you leap; assess your internal capabilities and develop a careful plan before adopting a shared services model.

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