Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance. The Service Definition Checklist provides IT and its stakeholders with a guide to the elements that should be included in a service design package.

Use this tool as part of the full blueprint, Extend the Service Desk to the Enterprise.

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Extend the Service Desk to the Enterprise

Position IT as an innovator.

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Standardize the Service Desk

Strengthen your service desk to build a strong ITSM foundation.

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