Service Definition Checklist

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Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance. The Service Definition Checklist provides IT and its stakeholders with a guide to the elements that should be included in a service design package.

Tags

ITIL, help desk, service desk, Service management, ITSM, service definition, service portfolio, service level agreement, SLA, service request, incident management, IT Infrastructure Library, service desk tool, extend the service desk, IT services, Project plan, Service catalog, Self-service portal

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Extend the Service Desk to the Enterprise

Position IT as a leader in service management.

Improve Service Desk Ticket Intake

Stop settling for “good enough.”
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