Design & Build a User-Facing Service Catalog – Phase 3: Identify and Define Line of Business Services

Author(s): Kimberly Jiang, Ryan McCrea

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Identifying LOB services can be tricky – that is why Info-Tech designed two methods to help. Determine which of them is best for your business, and follow the steps to create LOB service definitions for your business users.

  • Determine which method better suits your business
  • Identify services using the preferred method

LOB service definitions are important because they do not overload business users with services that do not relate to their role. Rather, they are only provided with services that pertain to their business unit.

View the Complete Blueprint:

Design and Build a User-Facing Service Catalog

Improve user satisfaction with IT with a convenient menu-like catalog.

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