Service Support Strategy Roadmap – Continual Improvement Example

This tool provides an example of a service support strategy roadmap based on a continual improvement case study.

Service Support Strategy Roadmap – Education Example

This tool provides an example of a service support strategy roadmap based on an education case study.

Service Support Strategy Roadmap – Outsourcing Example

This tool provides an example of a service support strategy roadmap based on an outsourcing case study.

Service Support Strategy Roadmap

This tool will help you create a roadmap for key service support initiatives.

Practical, Right-Sized DRP Case Study: Maturity Scorecard

Maturity Scorecard for Case Study: Practical, Right-Sized DRP

Practical, Right-Sized DRP Case Study: Project Roadmap Tool

Project Roadmap Tool for Case Study: Practical, Right-Sized DRP

Practical, Right-Sized DRP Case Study: Business Impact Analysis Tool

Business Impact Analysis Tool for Case Study: Practical, Right-Sized DRP

Practical, Right-Sized DRP Case Study: Teams and Contacts

Teams and Contacts for Case Study: Practical, Right-Sized DRP

Service Desk Continual Improvement Roadmap

Use this tool to identify opportunities for improvement, both quick wins and longer-term major projects.

DRP Workbook

Record DRP information including document storage and contact/role information.
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VL Methodology