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Use this tool to inventory process dependencies, to support business process recovery at an alternate location.
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1
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Use this tool to build a shortlist of best-fit service desk tools for the enterprise based on your requirements.
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2
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Use this tool to build a shortlist of best-fit service desk tools for the enterprise based on your requirements.
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2
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This service desk roadmap provides a simple way to track outstanding implementation activities from your service desk standardization project.
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1
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Conduct a service desk maturity assessment and reinforce your weak dimensions.
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4
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Use this tool to assess the health of your service desk to easily identify areas for improvement.
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1
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Use this tool to conduct a comprehensive current state assessment of each existing service desk.
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1
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Use this tool to compare the current state assessments of multiple service desks and decide which service desk's processes should serve as the baseline for the...
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1
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Use this tool to establish TCO models for your organization and compare service desk consolidation scenarios.
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1
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Use this Stakeholder Engagement Workbook to create a prioritized list of people who are affected or can affect your project, and to determine how best to communicate with...
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1
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