Internal SLA Maturity Scorecard Tool

Author(s): Frank Trovato, David Xu, Andrew Sharp

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Add your own information to this tool to establish the maturity of your service level provision for up to three potential SLAs.

The Maturity Scorecard allows you to dig deeper into your strengths and weaknesses around process, metrics, and current agreements with business customers to find service areas that can be a liability to your organization. Use the Scorecard's recommendations to identify laggard agreements and prioritize potential internal SLA projects.

View the Complete Blueprint:

Improve IT-Business Alignment Through an Internal SLA

Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.

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