Internal SLA Maturity Scorecard Tool


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Add your own information to this tool to establish the maturity of your service level provision for up to three potential SLAs.

The Maturity Scorecard allows you to dig deeper into your strengths and weaknesses around process, metrics, and current agreements with business customers to find service areas that can be a liability to your organization. Use the Scorecard's recommendations to identify laggard agreements and prioritize potential internal SLA projects.

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