Service Desk Outsourcing RFP Scoring Tool

Author(s): Jordan Detmers, Michel Hebert, Natalie Sansone

Sifting through the variety of responses you will receive from vendors can be a daunting task. This tool provides you with a method to quantify the responses to your request for proposal (RFP) to make your selection process more efficient.

Tags

help desk, ITSM, Outsourcing, outsourced service desk, RFP, outsourcing strategy, maturity assessment, mature service desk, mature organization, service desk optimization, service desk strategy, service desk metrics, service desk KPIs, service desk CSFs

View the Complete Blueprint:

Thought model representing Define Requirements for Outsourcing the Service Desk

Define Requirements for Outsourcing the Service Desk

Prepare your RFP for long-term success, not short-term gains.

Related Content: Infrastructure and Operations

Thought model representing Customer Journey Map

Customer Journey Map

Thought model representing Managed Service Provider RFP Template

Managed Service Provider RFP Template

Thought model representing Change Description Form

Change Description Form

Thought model representing Stakeholder Analysis Tool

Stakeholder Analysis Tool

Thought model representing Service Desk Consolidation TCO Comparison Tool

Service Desk Consolidation TCO Comparison Tool

© Info-Tech Research Group | Terms of Use | Privacy Policy