Customer Journey Map

Author(s): Michel Hebert, Jordan Detmers

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Use this template to develop a concrete understanding of the end user's experience with the service desk in order to improve service quality and meet customer goals.

Use this template in conjunction with the project blueprint, Adopt Lean IT to Streamline the Service Desk.

View the Complete Blueprint:

Prepare for Cognitive Service Management

Make ready for AI-assisted IT operations.

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