Operations - Templates & Policies

Practical, Right-Sized DRP Case Study: DRP Initial Tabletop Planning Results

DRP Initial Tabletop Planning Results for Practical, Right-Sized DRP Case Study

Practical, Right-Sized DRP Case Study: DRP Executive Summary

DRP Executive Summary for Practical, Right-Sized DRP Case Study

Practical, Right-Sized DRP Case Study: IT Recovery Workflow

IT Recovery Workflow for Practical, Right-Sized DRP Case Study

Practical, Right-Sized DRP Case Study: DRP – Notification, Assessment, and Disaster Declaration Plan

DRP – Notification, Assessment, and Disaster Declaration Plan for Practical, Right-Sized DRP Case Study

Practical, Right-Sized DRP Case Study: DRP – IT Recovery Playbook

DRP – IT Recovery Playbook for Practical, Right-Sized DRP Case Study

ITSM Tool Vendor Briefing Script Template

This template helps IT provide vendors with a consistent set of briefing instructions, which ensures an objective comparison of IT service management (ITSM) product features.

Service Desk Shift-Handover Policy and Template

Shift reports are a form of operations log that ensures a smooth handover between outgoing and incoming service desk shifts.

IT Triage and Support Policy

Use this policy template to define and support triage and support operations.

DR Solution Executive Presentation Template

Garner executive buy-in by clearly documenting the DR solution analysis process and establish a strong business case for any investments.

Extend the Service Desk Executive Presentation

The goal of this template is to help IT make the case for extending service management best practices to other business functions, such as facilities and human resources.
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