Operations - Templates & Policies

Mentoring Program Guidelines

Use the Mentoring Program Guidelines Template to help you document your mentoring program.

Application and Operation Manager Playbook

Use this playbook to record the results of your activities from Increase Support of Tier 2 and Tier 3 blueprint and plan to shift the company culture, improve knowledge...

Mentoring Agreement Template

Use the Mentoring Agreement Template to ensure understanding and agreement between both parties of the mentoring relationship.

Recognition Program Guide

Use the Recognition Program Guide to document the recognition program and as a recognition resource for managers.

Employee Recognition Nomination Form

Use the Employee Recognition Nomination Form for employees to nominate their peers to be recognized.

Internal Communications Strategy Template

Use the Internal Communications Strategy to increase buy-in, boost morale, and increase productivity.

ITSM Tool Vendor Briefing Script Template

This template helps IT provide vendors with a consistent set of briefing instructions, which ensures an objective comparison of IT service management (ITSM) product features.

Service Desk Shift-Handover Policy and Template

Shift reports are a form of operations log that ensures a smooth handover between outgoing and incoming service desk shifts.

IT Triage and Support Policy

Use this policy template to define and support triage and support operations.

DR Solution Executive Presentation Template

Garner executive buy-in by clearly documenting the DR solution analysis process and establish a strong business case for any investments.
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