The Service Desk Staffing Calculator is designed to help you estimate the number of resources required to support your service desk demand. It should be used in conjunction with Info-Tech's blueprint, Staff the Service Desk to Meet Demand.

Use this tool to estimate the number of FTEs required to support your ticket volume, based on demand and utilizable hours, then track your ticket volume patterns over time and analyze the resulting dashboards to understand trends to inform resource allocation.

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Staff the Service Desk to Meet Demand

There is no one-size-fits-all ratio of service desk staff to users; base your resourcing on your demand.

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