This storyboard will help you measure and track your workload and ticket trends over time to help inform your service desk staffing strategy.

Follow our three-phase methodology to determine your needs and plan your approach:

  1. Define environment and operating model
  2. Determine staffing needs
  3. Interpret data to plan approach

Also In

Staff the Service Desk to Meet Demand

There is no one-size-fits-all ratio of service desk staff to users; base your resourcing on your demand.

Related Content

Social

Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019