Determine your optimal service desk structure and staffing levels based on your unique environment, workload, and trends.

Read this Executive Brief to:

  • Understand the challenges facing many service desks who feel overwhelmed and understaffed.
  • Learn why traditional approaches to service desk staffing such as relying on ratios often fail.
  • Understand how Info-Tech can help you take a more comprehensive approach to estimate your ideal staffing structure and needs based on your specific demand.

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Staff the Service Desk to Meet Demand

There is no one-size-fits-all ratio of service desk staff to users; base your resourcing on your demand.

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