Determine your optimal service desk structure and staffing levels based on your unique environment, workload, and trends.
Read this Executive Brief to:
- Understand the challenges facing many service desks who feel overwhelmed and understaffed.
- Learn why traditional approaches to service desk staffing such as relying on ratios often fail.
- Understand how Info-Tech can help you take a more comprehensive approach to estimate your ideal staffing structure and needs based on your specific demand.