This template is designed to help you summarize your service desk staffing challenges and objectives, the results of the Staffing Calculator, and your approach to address staffing at the service desk.

It can be customized and used to present your results and approach to key stakeholders, or to inform the start of a business case for more resources (depending on your results).

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Staff the Service Desk to Meet Demand

There is no one-size-fits-all ratio of service desk staff to users; base your resourcing on your demand.

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