Service Desk Queue Structure Template

Author(s): Natalie Sansone

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This template is designed to help you map out your service desk ticket queues. Use it in conjunction with the blueprint, Improve Service Desk Ticket Queue Management.

The template includes several examples of service desk queue structures, followed by space to build your own model of your optimal service desk queue structure and document who is assigned to each queue and responsible for managing each queue.

View the Complete Blueprint:

Improve Service Desk Ticket Queue Management

Strong queue management is the foundation to good customer service.

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