Operations - Templates & Policies

BCP Tabletop Planning Template

Use this template to document the output of the BCP tabletop planning exercise and build a recovery workflow.

BCP Supplier Evaluation Questionnaire

Manage suppliers to ensure they meet the requirements set out in your BCP.

Build a Business Case to Improve Change Management Quick Guide

This quick guide is designed to help you build a business case to implement a change management process.

Change Management Pre-Implementation Checklist

This checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management process.

Change Management Post-Implementation Checklist

This checklist is designed to help you make quick progress on building a post-implementation checklist for your own change management process.

Standardize the Service Desk Task List

The Standardize the Service Desk Task List helps clients organize and track the service desk standardization project tasks as they proceed through a DIY project or a...

Standardize the Service Desk Executive Presentation

The Executive Presentation template provides an example of how to organize the process improvements outlined in the Standardize the Service Desk blueprint for an...

Workflow Library

The workflow library provides examples of typical incident management and request fulfillment workflows that make up the bulk of service support processes in many service...

Recurring Issues Template

The Recurring Issues Template provides an example of how to easily track and reduce the recurrence of issues that impact end users.

Service Desk Software – Ticket Categorization Schemes

The ticket categorization schemes provide examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...
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