Service Desk Training Deck

Author(s): Emily Sugerman

Use this lightweight template as an onboarding and alignment tool that documents and communicates the service desk’s organizational structure, standardized processes, knowledge management practices, and customer service standards.

Tags

service desk, it service desk, it help desk, service desk management, help desk management, customer service desks, how to improve service desk performance, how to improve help desk performance, how to improve service desk, how to improve help desk, how to improve it service desk, how to improve it help desk, service desk improvements, help desk improvements, IT operations, end user satisfaction, service support best practices, roles and responsibilities, shift left strategy, ticket handling, incident management, service request fulfillment, knowledge management, knowledgebase article, escalation and prioritization, self service portal

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