Service Desk Consolidation Communications and Training Plan Template

Author(s): Natalie Sansone, Michel Hebert

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This template can be used as a guide for creating a communication plan as part of your service desk consolidation project. The purpose of this plan is to strategize and document the goals of communication, potential objections, and message content and delivery for each group of stakeholders.

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A consolidated service desk not only drives more efficient service but is the foundation for optimization and innovation.

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