I&O Process Management - Job Descriptions

IT/Cloud Demand Billing & Accounting Analyst

Use this role description template to create an Cloud Demand Billing & Accounting role for both on-premises and cloud environments.

Configuration Manager

The role of configuration manager is central to the success of configuration management.

Service Desk Technician I

The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,...

Service Desk Technician II

The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...

IT/Cloud Solutions Architect

Use this template to structure an architect role encompassing expertise in both on-premises and cloud environments.

IT/Cloud Engineer

Use this template to structure an infrastructure engineer role requiring skills managing both on-premises and cloud environments.

IT/Cloud Administrator

Use this template to structure a systems administrator role requiring skills managing both on-premises and cloud environments.

Problem Manager

Use this template to outline the problem manager's role and responsibilities, including required duties, education, and experience. While the problem manager may not...

Incident Manager

Use this template to outline the incident manager's role and responsibilities, including required duties, education, and experience. While the incident manager may not...

IT Asset Administrator

Use this template to define the job description for the role of IT Asset Administrator or Coordinator.
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