Infrastructure Operations icon

Develop a COVID-19 Pandemic Response Plan

Crisis does not mean skip planning. Avoid mistakes and validate steps you’ve already taken.

Get Instant Access
to this Blueprint

View Storyboard

Solution Set Storyboard Thumbnail
  • IT departments are being asked to rapidly ramp up work-from-home capabilities and other business process workarounds.
  • Crisis managers are experiencing a pandemic more severe than what they’ve managed in the past.
  • Organizations are scrambling to determine how they can keep their businesses running through this pandemic.

Our Advice

Critical Insight

  • Obstacles to working from home go beyond internet speed and needing a laptop. Business input is critical to uncover unexpected obstacles.
  • IT needs to address a range of issues from security risk to increased service desk demand from users who don’t normally work from home.
  • Resist the temptation to bypass IT processes – your future-self will thank you for tracking all those assets about to go out the door.

Impact and Result

  • Start with crisis management fundamentals – identify crisis management roles and exercise appropriate crisis communication.
  • Prioritize business processes and work-from-home requirements. Not everyone can be set up on day one.
  • Don’t over-complicate your work-from-home deployment plan. A simple spreadsheet (see the Work-from-Home Requirements Tool) to track requirements can be very effective.

Research & Tools

Start here

Stay up to date on COVID-19 and the resources available to you.

1. Manage the pandemic crisis

Identify key roles and immediate steps to manage this crisis.

2. Create IT’s plan to support the pandemic response plan

Plan the deployment of a work-from-home initiative.

Talk to an Analyst

Our analyst calls are focused on helping our members use the research we produce, and our experts will guide you to successful project completion.

Book an Analyst Call on this topic.

You can start as early as tomorrow morning. Our analysts will explain the process in your first call.

Get advice from a subject matter expert.

Each call will focus on explaining the material and helping you to plan your project, interpret and analyze the results of each project step, and setting the direction for your next project step.

Member Testimonials

Unlock Sample Research

After each Info-Tech experience, we ask our members to quantify the real time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this Blueprint, and what our clients have to say.




$ Saved

Days Saved

Ohio CAT

Guided Implementation




Town Of Marana

Guided Implementation




Alabama Department of Corrections

Guided Implementation




Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019