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Develop a COVID-19 Pandemic Response Plan

Crisis does not mean skip planning. Avoid mistakes and validate steps you’ve already taken.

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Your Challenge

  • IT departments are being asked to rapidly ramp up work-from-home capabilities and other business process workarounds.
  • Crisis managers are experiencing a pandemic more severe than what they’ve managed in the past.
  • Organizations are scrambling to determine how they can keep their businesses running through this pandemic.

Our Advice

Critical Insight

  • Obstacles to working from home go beyond internet speed and needing a laptop. Business input is critical to uncover unexpected obstacles.
  • IT needs to address a range of issues from security risk to increased service desk demand from users who don’t normally work from home.
  • Resist the temptation to bypass IT processes – your future-self will thank you for tracking all those assets about to go out the door.

Impact and Result

  • Start with crisis management fundamentals – identify crisis management roles and exercise appropriate crisis communication.
  • Prioritize business processes and work-from-home requirements. Not everyone can be set up on day one.
  • Don’t over-complicate your work-from-home deployment plan. A simple spreadsheet (see the Work-from-Home Requirements Tool) to track requirements can be very effective.

Research & Tools

Start here

Stay up to date on COVID-19 and the resources available to you.

1. Manage the pandemic crisis

Identify key roles and immediate steps to manage this crisis.

2. Create IT’s plan to support the pandemic response plan

Plan the deployment of a work-from-home initiative.

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