IT Management and Governance

Building core IT processes is the single most important component of any IT manager’s job.

The root cause of ALL project success and failure depends on the strength of the underlying core IT processes. Improving your processes means that you spend less time fighting fires and more time providing superior business value.

45 comprehensive, connected methodologies for improving core IT processes

Click any process below for more details.


IT Management & Governance Framework
IT Management & Governance Framework

Strategy & Governance

Financial Management

People & Resources

Service Planning & Architecture

Infrastructure & Operations

Security & Risk

Apps

Data & BI

PPM & Projects

Each element within the framework provides a comprehensive set of material and tools to help you understand best practices and improve each core IT process.

security strategy info
security strategy info



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Book a 5-day workshop on any process from the IT Management & Governance Framework

Get tangible results in 5 days.

Info-Tech has helped thousands of IT leaders build a World Class IT department through our IT Management & Governance Framework

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We help members with a comprehensive and connected program based in COBIT and ITIL to ensure consistency across all 45 core IT processes.

Our program is focused on creating a repeatable and systematic way of getting things done in your IT department, reducing variability, and eliminating “hero” culture. This version 5.0 release is a continual evolution of our on-going effort to help IT leaders optimize process.

IT Management & Governance Framework

Using our IT Management & Governance Framework empowers IT leaders to improve processes while breaking down the walls across silos. Processes are not performed in isolation in applications, infrastructure, or helpdesk, and your initiatives shouldn't be either.

Our products and services are easy to use, actionable, and intended to drive measurable value within your IT department.

MGD01

Management and Governance Diagnostic

START YOUR IT MANAGEMENT AND GOVERNANCE DIAGNOSTIC TODAY

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Complete the Diagnostic program to get the data you need to start your process improvement journey. You will get a customized report highlighting your organization’s most pressing IT process needs.

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Sample Report

Step 1

Assign process ownership and accountability

World class leaders ensure they have clear process ownership and accountability. They have a name next to each process.

Step 2

Assess department's strengths and weaknesses

Beyond ownership and accountability, they analyze their department’s strengths and weaknesses on an annual basis and assess which root causes to address and systematically improve the IT department.

Step 3

Annual roadmap

World class leaders focus on the most important processes that they believe will drive the success of the organization and they build an annual roadmap for improvement. They inspire their team with a vision that involves continual improvement and celebrate each team member's impact.

Step 4

Track progress, measure effort, and assess the improvement

World class leaders ensure that they keep track of their team’s efforts, measure the time and resources dedicated to process improvement, and ensure that the business realizes measurable value.

Business Intelligence and Reporting Application Portfolio Management Data Architecture Enterprise Application Selection & Implementation Security Strategy Security Management Data Quality Application Development Throughput Business Process Controls and Internal Audit Portfolio Management Project Managment Requirements Gathering Organization Change Management Application Maintenance Application Development Quality External Compliance Business Continuity Disaster Recovery Planning Risk Management Release Management Incident and Problem Management Change Management Configuration Management Service Desk Availability and Capacity Management Asset Management Operations Management Quality Management Service Management Enterprise Architecture Manage Service Catalogs Vendor Management Cost Optimization Knowledge Management Leadership, Culture and Values Cost and Budget Management IT Organizational Design Business Value Stakeholder Relations Human Resources Management Performance Measurement Innovation IT Strategy IT Management and Policies IT Governance Business Intelligence and Reporting Application Portfoilio Management Data Architecture Enterprise Application Selection & Implementation Security Strategy Security Management Data Quality Application Development Throughput Business Process Controls and Internal Audit Portfolio Management Project Management Requirements Gathering Organizational Change Management Application Maintenance Application Development Quality External Compliance Business Continuity Disaster Recovery Planning Risk Management Release Management Incident and Problem Management Change Management Configuration Management Service Desk Availability and Capacity Management Asset Management Operations Management Quality Management Service Management Enterprise Architecture Manage Service Catalogs Vendor Management Cost Optimization Knowledge Management Leadership, Culture and Values Cost and Budget Management IT Organizational Design Business Value Stakeholder Relations Human Resources Management Performance Measurement Innovation IT Strategy IT Management and Policies IT Governance
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