The overall success of an IT department will depend on the strength of its underlying core processes. Improving your processes means that you spend less time fighting fires and more time delivering exceptional business value.

45 comprehensive, connected methodologies
for improving core IT processes.

Click any process below for more details.

IT Management & Governance Framework

Strategy & Governance

Financial Management

People & Resources

Service Planning & Architecture

Infrastructure & Operations

Security & Risk


Data & BI

PPM & Projects

Each element within the framework provides a comprehensive set of material and tools to help you understand best practices and improve each core IT process.

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IT Management and Governance Diagnostic

Complete the Diagnostic program to get the data you need to start your process improvement journey. You will get a customized report highlighting your organization’s most pressing IT process needs.

Launch IT Management & Governance Diagnostic Now Sample Download IT Management & Governance Diagnostic Report

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Small Enterprise Management

Focus on the 18 core processes that matter most to Small Enterprises and get the data you need to start improving. You will get a customized report highlighting your organization’s most pressing process needs.
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Understand Your IT Department’s Strengths & Weaknesses With the IT Management & Governance Diagnostic

Step 1

Once a year, take a step back from IT's day-to-day operations and look at the big picture.

Understand your team's perception of each process' importance and effectiveness.

Build your framework for managing and improving the IT department over the long term.

Step 2

Prioritize Your Key IT Processes & Build an Improvement Roadmap

Cut through the noise: uncover the IT processes that really matter in building your world-class IT department.

Align your team behind achieving your vision, communicating the rationale behind your decisions.

Prioritize quick wins to show your stakeholders that rapid improvement is a priority.

Step 3

Establish Clear Ownership of Core IT Processes

Use our scripted ownership exercise to make your next IT leadership team meeting exciting and effective.

Ensure that every IT process has clear ownership and accountability.

Balance responsibilities so that senior staff aren’t overloaded and junior staff aren’t underleveraged.

Step 4

Empower Your Team With a Training & Development Plan for Process Owners

Engage your team by communicating how their efforts will contribute to your organization’s big picture.

Kick off your team’s initiatives by setting clear objectives, timelines, and key success metrics.

Provide your team with the tools and best practices they’ll need to learn skills and drive improvement for the team.

Manage & Measure Your Team’s Results in One Place

Cobit Activity Framework Report


Use a COBIT activity framework to map out your department’s activities for each key IT process. Get process owner and team evaluations of current maturity and plan for future improvements. Clearly see improvements by process areas and which activities are required next to achieve success.

Metric Dashboard Report

Metrics Premium Users Only

A series of live dashboards for measuring and managing key metrics across each IT process. Use team-level access to keep your IT managers accountable for tracking key metrics to streamline performance management. Fully customize areas, processes, and metrics tracked so that they fit your IT Organization.

Need quick results?

Book a 5-day workshop on any process from the IT Management & Governance Framework.

Get tangible results in 5 days.

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IT Governance IT Management and Policies IT Strategy Innovation Performance Measurement Human Resources Management Stakeholder Relations Business Value IT Organizational Design Cost and Budget Management Leadership, Culture, and Values Knowledge Management Cost Optimization Vendor Management Manage Service Catalogs Enterprise Architecture Service Management Quality Management Operations Management Asset Management Availability and Capacity Management Service Desk Configuration Management Change Management Incident and Problem Management Release Management Risk Management Disaster Recovery Planning Business Continuity External Compliance Application Development Quality Application Maintenance Organization Change Management Requirements Gathering Project Managment Portfolio Management Business Process Controls and Internal Audit Application Development Throughput Data Quality Security Management Security Strategy Enterprise Application Selection & Implementation Data Architecture Application Portfolio Management Business Intelligence and Reporting
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