IT Management and Governance
Building core IT processes is the single most important component of any IT manager’s job.
The root cause of ALL project success and failure depends on the strength of the underlying core IT processes. Improving your processes means that you spend less time fighting fires and more time providing superior business value.
45 comprehensive, connected methodologies for improving core IT processes
Click any process below for more details.
Strategy & Governance
People & Resources
Service Planning & Architecture
Infrastructure & Operations
Security & Risk
Data & BI
PPM & Projects
Each element within the framework provides a comprehensive set of material and tools to help you understand best practices and improve each core IT process.
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Info-Tech has helped thousands of IT leaders build a World Class IT department through our IT Management & Governance Framework
We help members with a comprehensive and connected program based in COBIT and ITIL to ensure consistency across all 45 core IT processes.
Our program is focused on creating a repeatable and systematic way of getting things done in your IT department, reducing variability, and eliminating “hero” culture. This version 5.0 release is a continual evolution of our on-going effort to help IT leaders optimize process.
IT Management & Governance Framework
Using our IT Management & Governance Framework empowers IT leaders to improve processes while breaking down the walls across silos. Processes are not performed in isolation in applications, infrastructure, or helpdesk, and your initiatives shouldn't be either.
Our products and services are easy to use, actionable, and intended to drive measurable value within your IT department.
Management and Governance Diagnostic
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Assign process ownership and accountability
World class leaders ensure they have clear process ownership and accountability. They have a name next to each process.
Assess department's strengths and weaknesses
Beyond ownership and accountability, they analyze their department’s strengths and weaknesses on an annual basis and assess which root causes to address and systematically improve the IT department.
World class leaders focus on the most important processes that they believe will drive the success of the organization and they build an annual roadmap for improvement. They inspire their team with a vision that involves continual improvement and celebrate each team member's impact.
Track progress, measure effort, and assess the improvement
World class leaders ensure that they keep track of their team’s efforts, measure the time and resources dedicated to process improvement, and ensure that the business realizes measurable value.