Manage & Improve
Core IT Processes

The overall success of an IT department will depend on the strength of its underlying core processes. Improving your processes means that you spend less time fighting fires and more time delivering exceptional business value.

50 Comprehensive, connected methodologies for improving core IT processes. Click any process below for more details

Each element within the framework provides a comprehensive set of material and tools to help you understand best practices and improve each core IT process.

IT Management & Governance Framework | A comprehensive and connected set of research to help you optimize and improve your core IT processes.
IT Governance EDM 01 Business Value
Maximization
EDM 02
Infrastructure &
Cloud Strategy
ITRG 11
Asset &
Configuration
Management
BAI 09
BAI 10
Business
Continuity
Management
DSS 04
IT Strategy APO 02 IT Portfolio
Management
APO 05
BAI 01
Security &
Privacy
Strategy
APO 13
Operations
Management
BAI 04
DSS 01
Change &
Release
Management
BAI 06
BAI 07
Risk
Management
EDM 03
APO 12
IT Innovation
Strategy
APO 04
Project
Management
BAI 11
Talent
Management
APO 07
Data
Governance
ITRG 04
Data Strategy APO 14 AI Strategy ITRG 05 Privacy
Program
Management
DSS 06
ITRG 08
Security
Operations
DSS 05
Availability &
Capacity
Management
BAI 04
DSS 01
Internal
Controls &
Assurance
MEA 02
MEA 04
Stakeholder
Alignment &
Management
EDM 05
APO 08
Organizational
Change
Management
BAI 05
Leadership,
Culture &
Values
ITRG 01
Data
Management
APO 14
Data
Development &
Integration
ITRG 06
Data Insights &
Analytics
ITRG 07
Security
Management
DSS 05
Identity &
Access
Management
DSS 05
DSS 06
Incident &
Problem
Management
DSS 02
DSS 03
Compliance
Management
MEA 03
IT Management
& Policies
APO 01
Knowledge
Management
BAI 08
IT
Organizational
Structure
APO 01
IT Financial
Management
APO 06
Resource
Optimization
EDM 04
Application
Strategy
BAI 03
ITRG 09
Requirements
Gathering
BAI 02
Application
Development &
Delivery
BAI 03
BAI 07
Service Desk ITRG 12 Performance
Management
MEA 01
Quality
Management
APO 11
Enterprise
Architecture
APO 03
Service
Management
APO 09
ITRG 02
IT Product
Management
ITRG 03
Vendor
Portfolio
Management
APO 10
Vendor
Performance
Management
APO 10
Application
Portfolio
Management
APO 05
Application
Selection &
Implementation
BAI 03
Application
Maintenance
ITRG 10
Governance
Risk & Compliance
IT Governance EDM 01 Business Value
Maximization
EDM 02
Business
Continuity
Management
DSS 04
Risk
Management
EDM 03
APO 12
Compliance
Management
MEA 03
Internal
Controls &
Assurance
MEA 02
MEA 04
Infrastructure
& Operations
Infrastructure &
Cloud Strategy
ITRG 11
Asset &
Configuration
Management
BAI 09
BAI 10
Operations
Management
BAI 04
DSS 01
Change &
Release
Management
BAI 06
BAI 07
Availability &
Capacity
Management
BAI 04
DSS 01
Service Desk ITRG 12 Incident &
Problem
Management
DSS 02
DSS 03
Project &
Portfolio
Management
IT Portfolio
Management
APO 05
BAI 01
Organizational
Change
Management
BAI 05
Project
Management
BAI 11
Security
& Privacy
Security &
Privacy
Strategy
APO 13
Privacy
Program
Management
DSS 06
ITRG 08
Security
Operations
DSS 05
Security
Management
DSS 05
Identity &
Access
Management
DSS 05
DSS 06
Strategy &
Innovation
IT Strategy APO 02 IT Innovation
Strategy
APO 04
Performance
Management
MEA 01
Quality
Management
APO 11
IT Management
& Policies
APO 01
Stakeholder
Alignment &
Management
EDM 05
APO 08
Enterprise
Architecture
Enterprise
Architecture
APO 03
Service
Management
APO 09
ITRG 02
IT Product
Management
ITRG 03
IT Financial &
Vendor Management
Vendor
Portfolio
Management
APO 10
Vendor
Performance
Management
APO 10
IT Financial
Management
APO 06
Resource
Optimization
EDM 04
Applications Application
Portfolio
Management
APO 05
Application
Selection &
Implementation
BAI 03
Application
Maintenance
ITRG 10
Application
Strategy
BAI 03
ITRG 09
Requirements
Gathering
BAI 02
Application
Development &
Delivery
BAI 03
BAI 07
People
& Leadership
Talent
Management
APO 07
Knowledge
Management
BAI 08
IT
Organizational
Structure
APO 01
Leadership,
Culture &
Values
ITRG 01
Data & Artificial
Intelligence
Data
Governance
ITRG 04
Data Strategy APO 14 AI Strategy ITRG 05 Data
Management
APO 14
Data
Development &
Integration
ITRG 06
Data Insights &
Analytics
ITRG 07

Unlock the Insights to Drive Exponential Value Within Your IT Team

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IT Management &
Governance Diagnostic

Complete the Diagnostic program to get the data you need to start your process improvement journey. You will get a customized report highlighting your organization’s most pressing IT process needs.

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Small Enterprise
IT Management &
Governance Diagnostic

Focus on the 21 core processes that matter most to Small Enterprises and get the data you need to start improving. You will get a customized report highlighting your organization’s most pressing process needs.

Launch Now Learn More Sample Report

Understand Your IT Department’s Strengths & Weaknesses With the IT Management & Governance Diagnostic

STEP 1

STEP 2

STEP 3

STEP 4

Understand Your Department’s Strengths & Weaknesses

Prioritize Your Key IT Processes & Build an Improvement Roadmap

Establish Clear Ownership of Core IT Processes

Empower Your Team With a Training & Development Plan for Process Owners

Once a year, take a step back from IT's day-to-day operations and look at the big picture.

Cut through the noise: uncover the IT processes that really matter in building your world-class IT department.

Use our scripted ownership exercise to make your next IT leadership team meeting exciting and effective.

Engage your team by communicating how their efforts will contribute to your organization’s big picture.

Understand your team's perception of each process' importance and effectiveness.

Align your team behind achieving your vision, communicating the rationale behind your decisions.

Ensure that every IT process has clear ownership and accountability.

Kick off your team’s initiatives by setting clear objectives, timelines, and key success metrics.

Build your framework for managing and improving the IT department over the long term.

Prioritize quick wins to show your stakeholders that rapid improvement is a priority.

Balance responsibilities so that senior staff aren’t overloaded and junior staff aren’t underleveraged.

Provide your team with the tools and best practices they’ll need to learn skills and drive improvement for the team.

Manage & Measure Your
Team’s Results in One Place

Activities

Cobit Activity Framework Report

Use a COBIT activity framework to map out your department’s activities for each key IT process. Get process owner and team evaluations of current maturity and plan for future improvements. Clearly see improvements by process areas and which activities are required next to achieve success.

Metrics

Metric Dashboard Report

A series of live dashboards for measuring and managing key metrics across each IT process. Use team-level access to keep your IT managers accountable for tracking key metrics to streamline performance management. Fully customize areas, processes, and metrics tracked so that they fit your IT Organization.

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IT Management & Governance Framework.

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