45 comprehensive, connected methodologies
for improving core IT processes.
Click any process below for more details.
Strategy & Governance
People & Resources
Service Planning & Architecture
Infrastructure & Operations
Security & Risk
Data & BI
PPM & Projects
Each element within the framework provides a comprehensive set of material and tools to help you understand best practices and improve each core IT process.
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IT Management and Governance Diagnostic
Complete the Diagnostic program to get the data you need to start your process improvement journey. You will get a customized report highlighting your organization’s most pressing IT process needs.Launch IT Management & Governance Diagnostic Now Sample Download IT Management & Governance Diagnostic Report
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Focus on the 18 core processes that matter most to Small Enterprises and get the data you need to start improving. You will get a customized report highlighting your organization’s most pressing process needs.
Understand Your IT Departments Strengths & Weaknesses with the IT Management & Governance Diagnostic
Understand your Department’s Strengths & Weaknesses
Once a year, take a step back from IT's day-to-day operations and look at the big
Understand your team's perception of each process' importance and effectiveness.
Build your framework for managing and improving the IT department over the long term.
Prioritize Your key IT Processes & Build an Improvement Roadmap
Cut through the noise: uncover the IT processes that really matter in building your world-class IT
Align your team behind achieving your vision, communicating the rationale behind your decisions.
Prioritize quick wins to show your stakeholders that rapid improvement is a priority.
Establish Clear Ownership of Core IT Processes
Use our scripted ownership exercise to make your next IT leadership team exciting and effective.
Ensure that every IT process has clear ownership and accountability.
Balance responsibilities so that senior staff aren’t overloaded and junior staff aren’t underleveraged.
Empower Your Team with a Training & Development Plan for Process Owners
Engage your team by communicating how their efforts will contribute to your organization’s big picture.
Kick off your team’s initiatives by setting clear objectives, timelines, and key success metrics.
Provide your team with the tools and best-practices they’ll need to learn skills and drive improvement for the team.