Manage & Improve
Core IT Processes

STEP 1

STEP 2

STEP 3

STEP 4

Understand Your Department’s Strengths & Weaknesses

Prioritize Your Key IT Processes & Build an Improvement Roadmap

Establish Clear Ownership of Core IT Processes

Empower Your Team With a Training & Development Plan for Process Owners

Once a year, take a step back from IT's day-to-day operations and look at the big picture.

Cut through the noise: uncover the IT processes that really matter in building your world-class IT department.

Use our scripted ownership exercise to make your next IT leadership team meeting exciting and effective.

Engage your team by communicating how their efforts will contribute to your organization’s big picture.

Understand your team's perception of each process' importance and effectiveness.

Align your team behind achieving your vision, communicating the rationale behind your decisions.

Ensure that every IT process has clear ownership and accountability.

Kick off your team’s initiatives by setting clear objectives, timelines, and key success metrics.

Build your framework for managing and improving the IT department over the long term.

Prioritize quick wins to show your stakeholders that rapid improvement is a priority.

Balance responsibilities so that senior staff aren’t overloaded and junior staff aren’t underleveraged.

Provide your team with the tools and best practices they’ll need to learn skills and drive improvement for the team.