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Mature Your Identity and Access Management Program

Securely manage identities and their access from identity creation to deactivation.

Weak identity and access management (IAM) practices result in considerable risk to the organization because IAM plays a role in most things in IT.

Common reasons behind weak IAM practices include:

  • There is no central ownership of IAM. Owners of IAM actions outside of IT (e.g. provisioning an account in an HRIS) may be resistant to adopting change.
  • IAM processes are ad hoc and reactionary. Organizations do not have a high-level understanding of how identities and access are managed at the organization.
  • The organization lacks technology to better manage their defined IAM processes. IAM software remains expensive and is often implemented before the people and processes to support that technology have been identified.

Our Advice

Critical Insight

To have a successful identity and access management program, you must first identify who will be the owner(s). Then, in collaboration with the owner(s), create processes that support the organization’s goals. Lastly, consider how technology can assist in enabling or automating defined processes.

Impact and Result

Info-Tech provides a high-level framework that helps organizations ensure they are following best practice at all stages of an identity's lifecycle.

  • Identify the drivers behind improving your IAM practices.
  • Develop best practice processes for each section of the identity lifecycle.
  • Understand the benefits of using IAM software.

Use our research to start your journey to mature the IAM program at your organization.

Mature Your Identity and Access Management Program Research & Tools

1. Mature Your Identity and Access Management Program Deck – A document that walks you through how to identify people, process, and technology changes that will improve the overall identity and access management program.

Use this storyboard to learn how to improve the governance and operations of identity and access management at the organization. This blueprint uses the identity lifecycle as a framework to approach the improvement of how the organization manages identity and access.

2. IAM Initiative Tool – A maturity assessment designed to identify and prioritize gap-closing action items.

Use this tool to build an identity and access management improvement roadmap.

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.


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Flight Centre Australia

Guided Implementation




Best part: Great to talk with a professional who completely understands the domain, able to impart real value to my Organisation in terms of allowi... Read More

University of Johannesburg

Guided Implementation




Great guidance from Petar to take us through the process.

Kappa Delta Sorority

Guided Implementation




Victor's attention to detail and guiding me through each area of the process was much appreciated since this is not my area of expertise. I appreci... Read More

San Diego County Office of Education

Guided Implementation




I understand you do not provide the technology side to this conversation which is a big piece of this project. However, that being said, It was he... Read More

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.


Overall Impact

Average $ Saved

Average Days Saved

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve.

Read what our members are saying

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Speak With An Analyst

Get the help you need in this 3-phase advisory process. You'll receive 7 touchpoints with our researchers, all included in your membership.

Guided Implementation 1: Assess identity and access management requirements
  • Call 1: Identify the drivers, goals, and scope for improving the IAM program.
  • Call 2: Identify the unique IAM challenges and risks that exist for the organization.

Guided Implementation 2: Identify initiatives using the identity lifecycle
  • Call 1: Identify initiatives to improve onboarding processes.
  • Call 2: Identify initiatives to improve authentication and authorization processes.
  • Call 3: Identify initiatives to improve offboarding processes.

Guided Implementation 3: Prioritize initiatives and build a roadmap
  • Call 1: Prioritize initiatives using a cost/effort and benefit analysis.
  • Call 2: Build an IAM improvement roadmap based on prioritized initiatives.


Ian Mulholland


  • Chen Heffer, CEO, CyTech
  • Rob Marano, Co-founder of The Hackerati
  • Dave Millier, CEO of Sentry Metrics
  • Defense Industry Technology Executive
  • Sheldon Malm, Vice President – Business Development, Sentry Metrics
  • Jennifer Hong, Independent Management Consultant
  • Five anonymous company contributors
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