Infrastructure & Operations Research Center

Practical insights, tools, and methodologies to systematically improve IT infrastructure & operations

Talk to an Analyst

Featured Research

Learn more and get a copy of our capstone deck


Solve your toughest Infrastructure & Operations problems today

Improving, optimizing, and modernizing I&O capabilities is a multifaceted initiative that encompasses many distinct journeys. Determining a starting point isn't easy.

Use the roadmap to review each domain and determine your maturity level. Find the resources to tackle your most pressing challenges and start your I&O journey today.

Infrastructure and Operations framework

Service Desk

Establish the fundamentals of ticket handling, incident management, request fulfillment, and knowledge management, then continually improve and optimize.

Assess End-User Satisfaction and Service Desk Maturity

Assess the maturity of your service desk and end-user satisfaction with core IT services.

Strategically Improve and Innovate

Create a strategic roadmap for service management and innovate service delivery and automation within and beyond the service desk.



Incident, Change, and Asset Management

Once you have established an effective service desk, move to a proactive operational stance by improving incident, asset, change, release, and configuration management practices.

Improve Incident, Problem, Change, and Release Management

Resolve incidents quickly and effectively, address the root cause of recurring incidents, and streamline change and release management while reducing the risk of changes to your environment.


Communications, Collaboration, and Telephony

Improve communication by moving users and content to a common platform that supports collaboration from anywhere.


Core Infrastructure and Data Center

Modernize and manage your core infrastructure to keep up with ever-increasing business requirements.

Manage Data Center Facilities

Consolidate, move, or build a data center.



Tackle a range of cloud challenges: vision, strategy, cost and operations, disaster recovery, and all things cloud infrastructure.


Resilience: DRP & BCP

Validate your DRP program or identify where to improve, from defining requirements to maintaining your plan. Then you can build out business continuity and other aspects of resilience.


Infrastructure & Operations Management

Improve key management capabilities through defined and documented processes, metrics, vendor management, and a roadmap for business enablement.

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019