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Table of Contents:

  1. 01
    Identify your top AI use cases
  2. 02
    Select your AI vendors
  3. 03
    Fast-track your POCs
  4. 04
    Optimize core processes using AI
  5. 05
    Redesign your client experience with AI
  6. 06
    Assess your governance and risk posture
  7. 07
    Manage organizational changes
  8. 08
    Pursue big bets

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Featured Research

AI Trends 2026: AI evolves, and the world shifts with it. Discover the forces reshaping IT in 2026.

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Buy instead of build your way to AI success

AI represents an exponential opportunity for all organizations, and yet relatively few have been able to progress beyond the initial discovery phase. Leverage the power of packaged AI solutions to realize your AI goals.

Identify your top AI use cases Select your AI vendors Fast-track your POCs Optimize core processes using AI Redesign your client experience with AI Assess your governance and risk posture Manage organizational changes Pursue big bets

Identify your top AI use cases

Build Your AI Business Case
Approach AI with your eyes wide open.
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Get Started With Artificial Intelligence
Fast-track your AI explorations by learning from early adopters.
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Capitalizing on AI
Supercharge Marketing, Sales, and Customer Success growth by selecting the right AI initiative.
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Identify and Select Pilot AI Use Cases
Go from idea to impact with a value-driven selection process.
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Build Your AI Strategy and Roadmap
Develop your AI strategy to maximize return and mitigate risks with your AI investments.
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The AI Playbook
12 Steps to Systematically Achieve AI Excellence
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Select your AI vendors

Launch Your AI Proof of Concept
Accelerate your implementation.
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Select Your Generative AI Vendor
Choose the right tool and vendor by preparing the right selection criteria.
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Build Your AI Solution Selection Criteria
Get to the right questions with a look through the buyer’s lens.
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Prepare to Negotiate Your Generative AI Vendor Contract
Build risk awareness: You can’t begin to negotiate until you understand where your real risk points are.
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Work With AI Vendors to Get Ahead, or Sit Back and Watch Someone Else Dictate Your AI Transformation
Work With AI Vendors to Get Ahead, or Sit Back and Watch Someone Else Dictate Your AI Transformation
Exploit the constantly evolving AI vendor marketplace to fast-track your AI adoption. Partnering with niche AI vendors should be an important part of your overall AI strategy, and leveraging those relationships can deliver exponential value and improve engagement with key business partners.
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AI Solution Summary: ServiceNow IT Service Management
The transformative power of AI has created expectations for organizations to implement AI-powered solutions throughout various business processes, including ITSM. This report highlights the AI-functionality currently present within ServiceNow IT Service Management to assist with expediting the selection and implementation of an AI-powered ITSM solution.
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AI Solution Summary: HubSpot
Learn more about HubSpot’s AI-powered CRM platform with a solution for every aspect of the customer experience.
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AI Agent Development Platforms: What They Offer and How to Select the Right One
AI Agent Development Platforms: What They Offer and How to Select the Right One
This tech note summarizes system-level features of artificial intelligence (AI) agent development platforms, categorizes these platforms, and provides guidance for selecting the best fit platform for your organization.
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Zoho Joins Major AI Players by Launching Zia LLM, Providing a Competitive Advantage to Zoho Customers
Zoho Joins Major AI Players by Launching Zia LLM, Providing a Competitive Advantage to Zoho Customers
Zoho now joins a select group of global companies that have truly proprietary, foundational LLMs developed from the ground up.
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The Rapid Application Selection Framework
Select your applications better, faster, and cheaper.
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Fast Track Tool: Select and Evaluate Vendors
Fast Track Tool: Select and Evaluate Vendors
Enterprises are dependent on vendors to obtain IT hardware, software and services. The Vendor Management process includes the identification, selection, contracting with, and ongoing management of vendors or suppliers, and is an essential part of the IT management process.
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Vendor List Evaluation Tool
Vendor List Evaluation Tool
This tool can be used in any purchase scenario, but is particularly effective in shortlisting candidates to a manageable size (three to five candidates) before issuing a Request for Proposal.
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Fast-track your POCs

Launch Your AI Proof of Concept
Accelerate your implementation.
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Build Your Agentic AI Prototype
Translate your vision into a working AI agent.
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Get Started With Artificial Intelligence
Fast-track your AI explorations by learning from early adopters.
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Build a Chatbot Proof of Concept
Create value for your business with your chatbot implementation.
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Optimize core processes using AI

Boost Solution Delivery Throughput With AI
Embed AI into the DNA of your solution delivery team.
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Implement an AI-Orchestrated Service Desk
Build a strategic approach to drive automation and efficiency.
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Capitalizing on AI
Supercharge Marketing, Sales, and Customer Success growth by selecting the right AI initiative.
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Integrated Marketing With Generative AI
Driving value-driven outcomes with Gen AI within the integrated digital marketing ecosystem.
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Top 3 AI Digital Marketing Use Cases and Tools
Discover how AI is transforming digital marketing with high-impact use cases. Learn strategies for AI lead generation, AI personalization, and AI SEO that boost ROI and increase ROAS.
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AI Is Revolutionizing the RFP
AI Is Revolutionizing the RFP
AI is revolutionizing the RFP process for both buyers and sellers. It streamlines the process, improves efficiency, and aids in decision-making while still requiring human intervention.
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Navigating the Frontier: Generative AI's Promise and Peril for Product and Product Marketing Managers
Product managers and product marketing managers have historically taken advantage of the opportunities of AI, but generative AI presents unknowns and risks that must be managed carefully to stay competitive.
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Get Started With AI in Requirements Management
Leverage AI to improve your requirements practices, not replace them.
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HR Leaders Want Artificial Intelligence to Improve Employee Experience
HR Leaders Want Artificial Intelligence to Improve Employee Experience
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Optimize the IT Operations Center
Stop burning budget on non-value adding activities.
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Diagnose and Optimize Your Lead Gen Engine
Quickly and easily pinpoint any weakness in your lead gen engine so that you stop wasting money and effort on ineffective advertising and marketing.
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Redesign your client experience with AI

Implement AI for Customer Experience
Use AI to supercharge your customer experience outcomes and propel your brand forward
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Capitalizing on AI
Supercharge Marketing, Sales, and Customer Success growth by selecting the right AI initiative.
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Generative AI Use Cases for Marketing, Sales, and Customer Service
Leverage Gen AI technology to drive sales and retain customers by creating personalized content.
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Prepare for Your First Jump Into AI for Marketing and Sales by Minimizing Risk
Should B2B technology companies change their timelines for the use of AI in marketing, sales, and customer success?
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Outperform Your Competition by Leveraging Artificial Intelligence to Enhance Your Sales and Marketing Funnel
AI can be used to efficiently process massive amounts of data and make recommendations, increasing top of the funnel sales and marketing efficiency to grow revenue. AI for marketing is now affordable even for early-stage companies through AIaaS (AI as a service) companies.
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Conversational AI: The Future of Customer Experience, Sales, and Marketing
A novel method to interact with customers that is human-like, customizes experiences for many, and improves sales and marketing efficiency.
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Build a Strong Technology Foundation for Customer Experience Management
Design an end-to-end technology strategy to drive sales revenue, enhance marketing effectiveness, and create compelling experiences for your customers.
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Develop an IT Strategy to Support Customer Service
IT can help pave the way for a Customer Service transformation.
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Assess your governance and risk posture

Govern the Use of AI Responsibly With a Fit-for-Purpose Structure
Enable your organization to transparently deliver effective and human-centric AI.
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Develop Responsible AI Guiding Principles
Find your north star for responsible AI.
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Build Your AI Risk Management Roadmap
Develop your AI risk management framework to mitigate risk and drive value for your AI investments.
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Address Security and Privacy Risks for Generative AI
AI risk mitigation starts with an acceptable use policy.
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Prepare for AI Regulation
Understand current AI legislative initiatives and prepare your organization for future AI regulations.
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Conduct an AI Privacy Risk Assessment
Navigate AI privacy and data concerns with a comprehensive privacy impact assessment.
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Mitigate Machine Bias
Control machine bias to prevent discriminating against your consumers and damaging your organization.
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Establish Effective Security Governance & Management
The key is in stakeholder interactions, not policy and process.
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Build an IT Risk Management Program
Mitigate the IT risks that could negatively impact your organization.
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Manage organizational changes

An AI Primer for Business Leaders
Establish a solid footing before committing the organization to action.
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Design Your AI Target Operating Model
Incorporate AI into your organization based on your current IT operating model.
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Plan Your Early AI Moves: Training for Business Leaders
Illuminate the path to Exponential IT.
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Drive Adoption and Sustain Transformational Change
Champion OCM and leave nothing behind.
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Master Organizational Change Management Practices
PMOs, if you don't know who is responsible for org change, it's you.
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Develop an IT Strategy to Support Customer Service
IT can help pave the way for a Customer Service transformation.
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Exponential IT for People and Leadership
Lead transformation to a technology-first enterprise.
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Pursue big bets

Build Your AI Strategy and Roadmap
Develop your AI strategy to maximize return and mitigate risks with your AI investments.
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Build Your Generative AI Roadmap
Generative AI is here, and it’s time to find its best uses – systematically and responsibly.
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Build a Scalable AI Deployment Plan
Your implementation and scaling plan is about more than just technology.
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Drive Business Value With Off-the-Shelf AI
A practical guide to ensure return on your off-the-shelf AI investment
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Assess Your AI Maturity
Look before you leap.
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Build a Business-Aligned IT Strategy
Success depends on IT initiatives clearly aligned to business goals, IT excellence, and driving technology innovation.
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IT Strategy Visualization Service
IT Strategy Visualization Service
Design a boardroom-ready IT strategy presentation.
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Build a Robust and Comprehensive Data Strategy
Build a data strategy that’s organization first, not technology first.
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Define a Data Practice Strategy to Power an Autonomous Enterprise
Deliver the processes, capabilities, and technologies to service AI’s demand for data
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Establish the Target Operating Model Needed to Execute Your Data Strategy
Engineer a data management model that is co-owned, co-designed, and strategically aligned.
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Build Your Data Practice and Platform
Construct a scalable data foundation.
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Sprint Toward Data-Driven Culture Using DataOps
“Culture eats strategy for breakfast.” - Peter Drucker
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Consolidate Your Data Centers
Benefits from data center consolidation are not guaranteed. Effective planning is the key to capture consolidation benefits.
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Build a Data Integration Strategy
Integrate your data or disintegrate your business.
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Design Your AI Target Operating Model
Incorporate AI into your organization based on your current IT operating model.
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(Re)Calibrate Your IT Workforce for AI
Align your workforce with the evolving landscape of AI technology.
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Get Ready to Deliver AI Services
Leverage your existing capabilities to deliver competitive offerings in the new AI services Industry.
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Core Capability Mapping Tool
Core Capability Mapping Tool
Use this tool to assess the level of capability of your IT staff.
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Visualize the IT Operating Model
Demonstrate how IT continuously enables value for the organization.
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Build Your Agentic AI Prototype
Translate your vision into a working AI agent.
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AI Workforce Development Program - Training
Define the Components of Your AI Architecture
Set up the foundation of your AI architecture for success.
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Generative AI Meets Enterprise Architecture
Generative AI Meets Enterprise Architecture
Generative AI has increasingly become important for enterprises as it can bring numerous benefits. Lot of enterprises are focusing on introducing this new discipline and trying to find ways to leverage it to their benefit. Generative AI poses lot of challenges when it comes to derive a strategy that works for the organization. In this article, I am talking about how generative AI is impacting enterprise architecture and strategy.
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Select the Ideal Infrastructure for Your AI Workload
Master the infrastructure for AI excellence.
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Leverage Metrics and Benchmarks to Evaluate LLMs
Navigate the LLM marketplace to find models that meet your needs, minimize costs, and maximize performance.
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Build Your EA Practice Strategy
Craft the practice your organization needs to solve the problems your stakeholders care about the most.
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Exponential IT for Service Planning and Architecture
Deliver organizational capabilities.
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Wireframe Your Generative AI Solution Design
Use Info-Tech's design methodology to align technical solutions with organizational needs.
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Deploy AIOps to Improve IT Operations
Transform your organization and revolutionize IT Operations by fostering a data-driven approach.
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Exponential IT for Infrastructure and Operations
Focus on value over assets.
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Develop Infrastructure & Operations Policies and Procedures
Document what you need to document and forget the rest.
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Build a Reporting and Analytical Insights Strategy
Deliver actionable business insights by creating a business-aligned reporting and analytics strategy.
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Build a Data Pipeline for Reporting and Analytics
Data architecture best practices to prepare data for reporting and analytics.
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