AI Solution Summary: ServiceNow IT Service Management

Author(s): Austin Wagar

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  • ServiceNow adds new innovations to their products quarterly, making it difficult to stay on top of the AI capabilities of their IT Service Management tool.
  • Competing ITSM vendors (Atlassian, BMC, etc.) are updating their own solutions to incorporate AI, making it difficult for organizations to determine which solution can offer the most benefits.
  • Many vendors preach the positive impact that AI can have within their solution, but proof points of realized value (i.e., case studies) are few and far between, including with ServiceNow.
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