Strong knowledge of topic. Spoke a little fast at times.

Best: - the epiphany moment, during the first call with Larry Fretz when he said "Remember the purpose of a policy is to reduce risk". It might sound stupid, but I hadn't made that link before. To me, Policies were to enforce desired behavior and limit 'poor' behavior... the truth that the desired behavior is based on risk had been missed. Even Better: - "Slide 32". "Scope your risk landscape using risk scenarios:". This slide is immense. As a communication tool; as a prioritization tool; as a means to save sleepless nights wondering 'what have I forgotten?'. A RAG-ed prioritized version of 'Slide 32' now drives our entire decision process on policies. If its red on slide 32, we should do it, and do it today. If its amber, we'll do it, but not today. Worst: None. InfoTech is the best investment in my sanity I've made since being appointed to my new role.

Very friendly and helpful consultants, great templates and documents/resources. The worst part is there is so many good topics and resources to learn and use.

Real life experience was helpful

Best: In this case of Policies process, two things stand out: 1) The material provided by infotech helps with saving on a lot of rework. 2) Advisory from Infotech provides with an invaluable feedback and validation of the thought process we have, as well as clarifying doubts. Worst: This is not so much the worst experience, but it definitely affects productivity. Given the busy schedule, we communicate only during the scheduled meetings. It may be the way our expectations are, but we need to also start doing more email based communication, and not wait until talk-time during our scheduled calls. Our account manager from Infotech has definitely mentioned that we should use emails outside of the scheduled meetings also, so will start taking advantage of it.

Bernie was very knowledgable, able to answer my questions and set me on the right track. Very useful!

I feel this guided implementation was very valuable. This gave us the opportunity to identify and prioritize the risks from which we will base our IT policies, a step we would likely not have otherwise included. It did not include actually writing policy. We intend to make use of your templates for the next step. Thank you!

Great to get knowledgeable feedback on IT policy structure and best practices.

I don't expect much in the way of savings but I do expect the end result to be better than if we had completed this without your assistance.

I enjoyed the empathy shown and adaptability of advisor, Michael Blair. He quickly understood our objectives, approach & current status. He adapted elements the standard blueprint to help us accelerate progress towards our objectives. We have experienced challenges in navigating the ITRG Portal to quickly identify relevant IT Policy Templates. In addition, it is very difficult to determine how current each Policy template might be. Some are outdated. Perhaps a "Last Reviewed by ITRG Date" might be incorporated into the artifact.

Best part of this experience i get instant Knowledge transfer from experienced consultants, which helps me to gain confidence that i'm on the right track.

The risk driven approach is a great alternative to my original approach to IT policies. I can take this spreadsheet and run. Great value. Thanks Info-Tech and David.

Our representatives were very knowledgeable and had answers for everything. They also knew which questions to ask to help us uncover what it is we were looking for rather than the very generic "help with policy writing".

Best part: Quick Response. Great Service. Very Knowledgeable.

It was great to hear that much of what we are doing is current with best practices. It was also helpful to hear about areas were we can improve the process.

available on my schedule super helpful in reviewing my documents prescriptive with next steps and resources

No worst parts. Most appreciated David's advice to start with a risk based approach and focus on creating broad policies to address those risks, and to keep the audience in mind when developing the policy.

David was excellent and very flexible. In a perfect world, would have loved to have him onsite. great work infotech!

Great insights and guidance with patience as we aligned with the scope and understanding of the end goal. The worst part of it was internal as it showed the weakness we had in understanding what we needed to do and that it is not going to be easy.

The best aspects of my experience was getting optional feedback that I could use during my project for developing a IT policy life-cycle for our organization. The open discussions and points made providing different perspectives was also very helpful for final results planning. I would very much recommend a specialist like David Yackness at Info~Tech. Especially for the feedback and open discussion provided.

Great analyst who understood our challenges and then helped us understand where we needed to focus to push forward with the project. He also had a good understanding of the solution set so it was easy for him to articulate it to us.