Establish an Effective System of Internal IT Controls to Mitigate Risks

The only thing worse than a lack of control is the illusion of control.


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Your Challenge

  • Deficiencies in controls could result in a serious breach for the company, or worse – your job.
  • Despite these drastic consequences, improving the system of internal controls remains a low priority for many IT organizations and their leaders.

Our Advice

Critical Insight

  • You don’t need to implement every control. Maximize your risk mitigation at a low cost by focusing on your organization’s greatest risks.

Impact and Result

This research will help you prevent or resolve the following situations:

  • High Risk Operations: Risks that could damage the business are not being mitigated.
  • Lack of Clarity: We don’t know what our controls are. There is no documentation and processes differ from business unit to business unit.
  • Lack of Adherence: Effective internal controls exist, but no one follows them.
  • Lack of Effectiveness: We have controls in place that are followed, but they seem to be ineffective or we don’t know how effective they are.


  • Five anonymous organizations contributed information to assist with the development of this Blueprint. 

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Get to Action

  1. Understand the importance of internal controls

    Gain an understanding of the process of establishing a well-designed system of internal controls.

  2. Assess need for control

    Identify and analyze the severity of IT’s risks; the level of control will be determined by the severity of the risk.

  3. Assess control coverage

    Map current controls to risks and create an action plan to close the gaps in your current control coverage.

  4. Establish controls

    Develop and communicate controls effectively to ensure adoption.

  5. Monitor and evaluate controls

    Adapt to changing risks by continuously and effectively monitoring and evaluating your system of internal controls.

  6. Assemble proof of effective controls

    Provide artifacts to auditors.

Guided Implementation icon Guided Implementation

This guided implementation is a four call advisory process.

    Guided Implementation #1

  • Call #1: Assess need for controls

    Assess your current state. Select metrics to measure your system of internal controls, and assess your IT organization’s risks to identify areas in greatest need of internal control. Ask an Info-Tech advisor to review your metrics and provide guidance on your risk analysis.

  • Guided Implementation #2

  • Call #1: Assess control coverage

    Assess the gaps in your current control coverage. Use Info-Tech’s Internal Control Prioritization Tool to map your current controls to risks and identify the type of controls you need to be adequately covered against risk. Ask an Info-Tech advisor to help you evaluate the type of controls you need for each risk.

  • Guided Implementation #3

  • Call #1: Establish controls

    Determine what the right controls are to implement, design them using best practices, document them to prove their existence, and communicate them to end users to ensure adoption. Ask an Info-Tech advisor to help you select the right controls and provide guidance on establishing them.

  • Guided Implementation #4

  • Call #1: Monitor and evaluate

    Risks are constantly changing. Your control system must keep up with the pace of change or become ineffective. Ask an Info-Tech advisor for guidance on monitoring and evaluating your system of internal controls.

Onsite Workshop

Module 1: Assess Control Coverage

The Purpose

  • Recognition of the benefits and importance of internal controls.
  • Identification of the risks of an ineffective system of internal controls.
  • Assessment of the adequacy of current controls and their coverage of risks.

Key Benefits Achieved

  • Selected metrics to measure your system of internal controls.
  • Risks prioritized relative to their current control coverage.

Activities: Outputs:
1.1 Select metrics.
  • Selected metrics and baseline measurements of internal control capability.
1.2 Identify and assess IT’s greatest risks.
  • List of IT’s greatest risks ranked by severity of risk.
1.3 Map controls to risks.
1.4 Assess the adequacy of control coverage for each risk.
  • IT risks prioritized relative to their current control coverage.

Module 2: Establish, Monitor, and Evaluate Controls

The Purpose

  • Identification of specific controls to implement.
  • Identification of best practices for control development and monitoring.
  • Communication of controls.
  • Assign roles and responsibilities for the governance of internal controls.

Key Benefits Achieved

  • Identified specific controls to mitigate risks and assigned implementation owner.
  • Discussed best practices for developing and monitoring controls.
  • Communicated controls effectively to end users.
  • Roles and responsibilities assigned for governance of internal controls.

Activities: Outputs:
2.1 Identify the processes affected by each risk.
2.2 Determine the specific controls to implement for each control coverage gap.
  • Recommended action plan for each risk to achieve adequate control coverage.
2.3 Create an inventory of control establishment activities.
  • Inventory of internal control establishment initiatives.
2.4 Discuss best practices for designing controls.
  • Sample control documents.
2.5 Assign metrics to measure individual control effectiveness.
  • Selected metrics and baseline measurements of effectiveness of individual controls.
2.6 Develop an internal control communication plan.
  • Internal control communication plan.
2.7 Create a RACI chart for governance of internal controls.
  • Completed RACI chart for internal control monitoring.
2.8 Discuss control monitoring and evaluating best practices.
  • Internal control self-assessment checklist.

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Search Code: 74122
Published: October 9, 2014
Last Revised: October 9, 2014

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