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Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program

Be proactive; it costs exponentially more to fix a problem the longer it goes unnoticed.

  • According to Info-Tech research, 74% of our clients feel that IT quality management is an important process, however, only 15% said they actually had effective quality management.
  • IT is required to deliver high quality projects and services, but if CIOs are ineffective at quality management, how can IT deliver?
  • Rather than disturb the status quo with holistic quality initiatives, heads of IT leave quality in the hands of process owners, functional areas, and other segmented facets of the department.
  • CIOs are facing greater pressures to be innovative, agile, and cost-effective, but cannot do so without stable operations, an accountable staff base, and business support; all of which are achieved by high IT quality.

Our Advice

Critical Insight

  • Quality management needs more attention that it’s typically getting. It’s not going to happen randomly; you must take action to see results.
  • Quality must be holistic. Centralized accountability will align inconsistencies in quality and refocus IT towards a common goal.
  • Accountability is the key to quality. Clearly defined roles and responsibilities will put your staff on the hook for quality outcomes.

Impact and Result

  • Shift your mindset to the positive implications of high quality. Info-Tech’s quality management methodology will promote innovation, agility, lower costs, and improved operations.
  • We will help you develop a fully functional quality management program in four easy steps:
    • Position your program as a group to encourage buy-in and unite IT around a common quality vision. Enact a center of excellence to build, support, and monitor the program.
    • Build flexible program requirements that will be adapted for a fit-to-purpose solution.
    • Implement the program using change management techniques to alleviate challenges and improve adoption.
    • Operate the program with a focus on continual improvement to ensure that your IT department continues to deliver high quality projects and services as stakeholder needs change.

Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program Research & Tools

Start here – read the Executive Brief

Understand why Info-Tech’s unique approach to quality management can fix a variety of IT issues and understand the four ways we can support you in building a quality management program designed just for you.

1. Position the program

Hold a positioning working session to focus the program around business needs, create solid targets, and create quality champions to get the job done.

3. Implement the program

Evaluate the readiness of the department for change and launch the program at the right time and in the right way to transform IT quality.

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.




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Fusion Superplex

Guided Implementation




Valance is great at creating a detailed overview of quality and identifying the starting point for quality management in our operation We would ... Read More

Palm Beach State College

Guided Implementation




There were no worst parts. The best part is that we now understand our jobs and can be effective. QA as a formal process was completely new to me a... Read More

Quality Management

Be proactive; it costs exponentially more to fix a problem the longer it goes unnoticed.
This course makes up part of the Service Planning & Architecture Certificate.

Now Playing:
Academy: Quality Management | Executive Brief

An active membership is required to access Info-Tech Academy
  • Course Modules: 5
  • Estimated Completion Time: 2-2.5 hours
  • Featured Analysts:
  • Valence Howden, Research Director, CIO Practice
  • James Alexander, SVP of Research and Advisory, CIO Practice

Workshop: Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program

Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Position Your Program

The Purpose

  • Create a quality center of excellence to lead and support quality initiatives.
  • Position your quality program to meet the needs of your business.
  • Develop clear targets and create a roadmap to achieve your vision. 

Key Benefits Achieved

  • Defined Center of Excellence roles & responsibilities.
  • A firm vision for your program with clearly outlined targets.
  • A plan for improvements to show dedication to the program and create accountability. 




Identify current quality maturity.

  • Completed Maturity Assessment

Craft vision and mission.


Define scope.


Determine goals and objectives.


Specify metrics and critical success factors.


Develop quality principles.

  • Completed Project Charter

Create action plan.

  • Completed Quality Roadmap

Module 2: Build Your Program

The Purpose

  • Build the requirements for the quality program, including outputs for quality planning, quality assurance, quality control, and quality improvement.

Key Benefits Achieved

  • Defined standards for the quality program.
  • General templates to be used to unify quality throughout IT. 




Define quality policy, procedures, and guidelines.

  • Quality Policy

Define your standard Quality Plan.

  • Standard Quality Plan Template

Define your standard Quality Review Document.

  • Standard Quality Review Template

Develop your Standard Quality Management Dashboard.

  • Standard Quality Dashboard

Module 3: Implement Your Program

The Purpose

  • Launch the program and begin quality improvement.

Key Benefits Achieved

  • Perform a readiness assessment to ensure your organization is ready to launch its quality program.
  • Create a communication plan to ensure constant and consistent communication throughout implementation. 




Assess organizational readiness.

  • Completed Readiness Assessment

Create a communication plan.

  • Completed Communication Plan

Module 4: Operate Your Program

The Purpose

  • Have the Center of Excellence facilitate the roll-out of the quality program in your key practice areas.
  • Initiate ongoing monitoring and reporting processes to enable continuous improvement.  

Key Benefits Achieved

  • Quality plans for each practice area aligned with the overall quality program.
  • Periodic quality reviews to ensure plans are being acted upon.
  • Methodology for implementing corrective measures to ensure quality expectations are met.




Perform a quality management satisfaction survey.

  • Completed Satisfaction Surveys

Complete a practice area assessment.

  • Practice Area Assessments

Facilitate the creation of practice area quality plans.

  • Quality Plans (for each practice area)

Populate quality dashboards.


Perform quality review(s).

  • Quality Reviews (for each practice area)

Address issues with corrective and preventative measures.


Devise a plan for improvement.

  • Quality Improvement Plan

Report on quality outcomes.

Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program preview picture

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Speak With An Analyst

Get the help you need in this 4-phase advisory process. You'll receive 10 touchpoints with our researchers, all included in your membership.

Guided Implementation 1: Position the program
  • Call 1: Discuss Info-Tech methodology.
  • Call 2: Plan a program strategy.
  • Call 3: Begin program planning.

Guided Implementation 2: Build the program
  • Call 1: Define policies, procedures, and guidelines.
  • Call 2: Develop standard quality templates.

Guided Implementation 3: Implement the program
  • Call 1: Determine if you are ready for change.
  • Call 2: Launch program.

Guided Implementation 4: Operate the program
  • Call 1: Determine if your practice areas are ready.
  • Call 2: Monitor quality outcomes.
  • Call 3: Report on quality outcomes.


Dana Tessler

Daniel Black


  • Michael Rapaport, CEO of IQS and Cofounder of Integri LLC
  • Ken Piddington, CIO and Executive, MRE Consulting
  • Darren Wray, CEO, Fifth Step Limited

Search Code: 78277
Last Revised: August 12, 2015

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