Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program

Be proactive; it costs exponentially more to fix a problem the longer it goes unnoticed.


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Your Challenge

  • According to Info-Tech research, 74% of our clients feel that IT quality management is an important process, however, only 15% said they actually had effective quality management.
  • IT is required to deliver high quality projects and services, but if CIOs are ineffective at quality management, how can IT deliver?
  • Rather than disturb the status quo with holistic quality initiatives, heads of IT leave quality in the hands of process owners, functional areas, and other segmented facets of the department.
  • CIOs are facing greater pressures to be innovative, agile, and cost-effective, but cannot do so without stable operations, an accountable staff base, and business support; all of which are achieved by high IT quality. 

Our Advice

Critical Insight

  • Quality management needs more attention that it’s typically getting. It’s not going to happen randomly; you must take action to see results.
  • Quality must be holistic. Centralized accountability will align inconsistencies in quality and refocus IT towards a common goal.
  • Accountability is the key to quality. Clearly defined roles and responsibilities will put your staff on the hook for quality outcomes.

Impact and Result

  • Shift your mindset to the positive implications of high quality. Info-Tech’s quality management methodology will promote innovation, agility, lower costs, and improved operations.
  • We will help you develop a fully functional quality management program in four easy steps:
    • Position your program as a group to encourage buy-in and unite IT around a common quality vision. Enact a center of excellence to build, support, and monitor the program.
    • Build flexible program requirements that will be adapted for a fit-to-purpose solution.
    • Implement the program using change management techniques to alleviate challenges and improve adoption.
    • Operate the program with a focus on continual improvement to ensure that your IT department continues to deliver high quality projects and services as stakeholder needs change.


  • Michael Rapaport, CEO of IQS and Cofounder of Integri LLC
  • Ken Piddington, CIO and Executive, MRE Consulting
  • Darren Wray, CEO, Fifth Step Limited 

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Get to Action

Start here – read the Executive Brief

Understand why Info-Tech’s unique approach to quality management can fix a variety of IT issues and understand the four ways we can support you in building a quality management program designed just for you.

  1. Position the program

    Hold a positioning working session to focus the program around business needs, create solid targets, and create quality champions to get the job done.

  2. Build the program

    Build program requirements and design standard templates that will unite IT quality.

  3. Implement the program

    Evaluate the readiness of the department for change and launch the program at the right time and in the right way to transform IT quality.

  4. Operate the program

    Facilitate the success of key IT practice areas by operating the Center of Excellence to support the key IT practice areas’ quality initiatives.

Guided Implementation icon Guided Implementation

This guided implementation is a ten call advisory process.

    Guided Implementation #1 - Position the program

  • Call #1: Discuss Info-Tech methodology.

  • Call #2: Plan a program strategy.

  • Call #3: Begin program planning.

  • Guided Implementation #2 - Build the program

  • Call #1: Define policies, procedures, and guidelines.

  • Call #2: Develop standard quality templates.

  • Guided Implementation #3 - Implement the program

  • Call #1: Determine if you are ready for change.

  • Call #2: Launch program.

  • Guided Implementation #4 - Operate the program

  • Call #1: Determine if your practice areas are ready.

  • Call #2: Monitor quality outcomes.

  • Call #3: Report on quality outcomes.

Onsite Workshop

Module 1: Position Your Program

The Purpose

  • Create a quality center of excellence to lead and support quality initiatives.
  • Position your quality program to meet the needs of your business.
  • Develop clear targets and create a roadmap to achieve your vision. 

Key Benefits Achieved

  • Defined Center of Excellence roles & responsibilities.
  • A firm vision for your program with clearly outlined targets.
  • A plan for improvements to show dedication to the program and create accountability. 

Activities: Outputs:
1.1 Identify current quality maturity.
  • Completed Maturity Assessment
1.2 Craft vision and mission.
1.3 Define scope.
1.4 Determine goals and objectives.
1.5 Specify metrics and critical success factors.
1.6 Develop quality principles.
  • Completed Project Charter
1.7 Create action plan.
  • Completed Quality Roadmap

Module 2: Build Your Program

The Purpose

  • Build the requirements for the quality program, including outputs for quality planning, quality assurance, quality control, and quality improvement.

Key Benefits Achieved

  • Defined standards for the quality program.
  • General templates to be used to unify quality throughout IT. 

Activities: Outputs:
2.1 Define quality policy, procedures, and guidelines.
  • Quality Policy
2.2 Define your standard Quality Plan.
  • Standard Quality Plan Template
2.3 Define your standard Quality Review Document.
  • Standard Quality Review Template
2.4 Develop your Standard Quality Management Dashboard.
  • Standard Quality Dashboard

Module 3: Implement Your Program

The Purpose

  • Launch the program and begin quality improvement.

Key Benefits Achieved

  • Perform a readiness assessment to ensure your organization is ready to launch its quality program.
  • Create a communication plan to ensure constant and consistent communication throughout implementation. 

Activities: Outputs:
3.1 Assess organizational readiness.
  • Completed Readiness Assessment
3.2 Create a communication plan.
  • Completed Communication Plan

Module 4: Operate Your Program

The Purpose

  • Have the Center of Excellence facilitate the roll-out of the quality program in your key practice areas.
  • Initiate ongoing monitoring and reporting processes to enable continuous improvement.  

Key Benefits Achieved

  • Quality plans for each practice area aligned with the overall quality program.
  • Periodic quality reviews to ensure plans are being acted upon.
  • Methodology for implementing corrective measures to ensure quality expectations are met.

Activities: Outputs:
4.1 Perform a quality management satisfaction survey.
  • Completed Satisfaction Surveys
4.2 Complete a practice area assessment.
  • Practice Area Assessments
4.3 Facilitate the creation of practice area quality plans.
  • Quality Plans (for each practice area)
4.4 Populate quality dashboards.
4.5 Perform quality review(s).
  • Quality Reviews (for each practice area)
4.6 Address issues with corrective and preventative measures.
4.7 Devise a plan for improvement.
  • Quality Improvement Plan
4.8 Report on quality outcomes.

Workshop Icon Book Your Workshop

Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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Search Code: 78277
Published: August 12, 2015
Last Revised: August 12, 2015

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