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Create a Holistic IT Dashboard

Mature your IT department by measuring what matters.

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Your Challenge

  • IT leaders do not have a single holistic view of how their 45 IT processes are operating.
  • Expecting any single individual to understand the details of all 45 IT processes is unrealistic.
  • Problems in performance only become evident when the process has already failed.

Our Advice

Critical Insight

  • Mature your IT department by measuring what matters.
  • Don’t measure things just because you can; change what you measure as your organization matures.

Impact and Result

  • Use Info-Tech’s IT Metrics Library to review typical KPIs for each of the 45 process areas and select those that apply to your organization.
  • Configure your IT Management Dashboard to record your selected KPIs and start to measure performance.
  • Set up the cadence for review of the KPIs and develop action plans to improve low-performing indicators.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out how to develop your KPI program that leads to improved performance.

1. Choose the KPIs

Identify the KPIs that matter to your organization’s goals.

2. Build the Dashboard

Use the IT Management Dashboard on the Info-Tech website to display your chosen KPIs.

3. Create the Action Plan

Use the review of your KPIs to build an action plan to drive performance.

Guided Implementations

This guided implementation is a six call advisory process.

Guided Implementation #1 - Choose the KPIs

Call #1 - Scope dashboard and reporting needs.
Call #2 - Learn how to use the IT Metrics Library to select your metrics.

Guided Implementation #2 - Build the dashboard

Call #1 - Set up the dashboard.
Call #2 - Capture data and produce the report.

Guided Implementation #3 - Create the action plan

Call #1 - Review the data and use the metrics library to determine actions.
Call #2 - Improve the KPIs you measure.

Onsite Workshop

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Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Identify What to Measure (Offsite)

The Purpose

  • Determine the KPIs that matter to your organization.

Key Benefits Achieved

  • Identify organizational goals
  • Identify IT goals and their organizational goal alignment
  • Identify business pain points




Identify organizational goals.


Identify IT goals and organizational alignment.


Identify business pain points.

  • List of goals and pain points to create KPIs for

Module 2: Configure the Dashboard Tool (Onsite)

The Purpose

  • Learn how to configure and use the IT Management Dashboard.

Key Benefits Achieved

  • Configured IT dashboard
  • Initial IT scorecard report




Review metrics and KPI best practices.


Use the IT Metrics Library.


Select the KPIs for your organization.

  • Definition of KPIs to be used, data sources, and ownership

Use the IT Management Dashboard.

  • Configured IT dashboard

Module 3: Review and Develop the Action Plan

The Purpose

  • Learn how to review and plan actions based on the KPIs.

Key Benefits Achieved

  • Lead KPI review to actions to improve performance




Create the scorecard report.

  • Initial IT scorecard report

Interpret the results of the dashboard.

  • Action plan with initial actions

Use the IT Metrics Library to review suggested actions.

Module 4: Improve Your KPIs (Onsite)

The Purpose

  • Use your KPIs to drive performance.

Key Benefits Achieved

  • Improve your metrics program to drive effectiveness




Develop your action plan.


Execute the plan and tracking progress.


Develop new KPIs as your practice matures.

  • Understanding of how to develop new KPIs using the IT Metrics Library

Module 5: Next Steps and Wrap-Up (Offsite)

The Purpose

  • Ensure all documentation and plans are complete.

Key Benefits Achieved

  • Documented next steps




Complete IT Metrics Library documentation.

  • IT Metrics Library

Document decisions and next steps.

  • Action plan
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