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Create a Holistic IT Dashboard

Mature your IT department by measuring what matters.

  • IT leaders do not have a single holistic view of how their 45 IT processes are operating.
  • Expecting any single individual to understand the details of all 45 IT processes is unrealistic.
  • Problems in performance only become evident when the process has already failed.

Our Advice

Critical Insight

  • Mature your IT department by measuring what matters.
  • Don’t measure things just because you can; change what you measure as your organization matures.

Impact and Result

  • Use Info-Tech’s IT Metrics Library to review typical KPIs for each of the 45 process areas and select those that apply to your organization.
  • Configure your IT Management Dashboard to record your selected KPIs and start to measure performance.
  • Set up the cadence for review of the KPIs and develop action plans to improve low-performing indicators.

Create a Holistic IT Dashboard

Start here – read the Executive Brief

Read our concise Executive Brief to find out how to develop your KPI program that leads to improved performance.

1. Choose the KPIs

Identify the KPIs that matter to your organization’s goals.

2. Build the Dashboard

Use the IT Management Dashboard on the Info-Tech website to display your chosen KPIs.

3. Create the Action Plan

Use the review of your KPIs to build an action plan to drive performance.


Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.

9.4/10


Overall Impact

$4,651


Average $ Saved

4


Average Days Saved

Client

Experience

Impact

$ Saved

Days Saved

K+S Potash Canada GP

Guided Implementation

9/10

$2,000

2

Saskatchewan Indian Gaming Authority

Guided Implementation

9/10

$2,000

2

Apex Companies LLC

Guided Implementation

9/10

$4,959

3

McWane, Inc.

Guided Implementation

10/10

$12,399

2

Ricoh Australia (Pty) Ltd.

Guided Implementation

10/10

N/A

3

Clasen Quality Chocolate, Inc.

Guided Implementation

9/10

N/A

5

CLO-OCOL

Guided Implementation

10/10

$1,900

10

Enact

Guided Implementation

9/10

$123K

50

Dart Enterprises Ltd.

Guided Implementation

10/10

$12,399

20

Georgia Institute of Technology

Guided Implementation

10/10

N/A

80

Clark Schaefer Hackett

Guided Implementation

9/10

$12,300

20

Ovid Therapeutics

Guided Implementation

10/10

$50,000

50

Aerovironment, Inc.

Guided Implementation

10/10

$12,395

20


Onsite Workshop: Create a Holistic IT Dashboard

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Identify What to Measure (Offsite)

The Purpose

  • Determine the KPIs that matter to your organization.

Key Benefits Achieved

  • Identify organizational goals
  • Identify IT goals and their organizational goal alignment
  • Identify business pain points

Activities

Outputs

1.1

Identify organizational goals.

1.2

Identify IT goals and organizational alignment.

1.3

Identify business pain points.

  • List of goals and pain points to create KPIs for

Module 2: Configure the Dashboard Tool (Onsite)

The Purpose

  • Learn how to configure and use the IT Management Dashboard.

Key Benefits Achieved

  • Configured IT dashboard
  • Initial IT scorecard report

Activities

Outputs

2.1

Review metrics and KPI best practices.

2.2

Use the IT Metrics Library.

2.3

Select the KPIs for your organization.

  • Definition of KPIs to be used, data sources, and ownership
2.4

Use the IT Management Dashboard.

  • Configured IT dashboard

Module 3: Review and Develop the Action Plan

The Purpose

  • Learn how to review and plan actions based on the KPIs.

Key Benefits Achieved

  • Lead KPI review to actions to improve performance

Activities

Outputs

3.1

Create the scorecard report.

  • Initial IT scorecard report
3.2

Interpret the results of the dashboard.

  • Action plan with initial actions
3.3

Use the IT Metrics Library to review suggested actions.

Module 4: Improve Your KPIs (Onsite)

The Purpose

  • Use your KPIs to drive performance.

Key Benefits Achieved

  • Improve your metrics program to drive effectiveness

Activities

Outputs

4.1

Develop your action plan.

4.2

Execute the plan and tracking progress.

4.3

Develop new KPIs as your practice matures.

  • Understanding of how to develop new KPIs using the IT Metrics Library

Module 5: Next Steps and Wrap-Up (Offsite)

The Purpose

  • Ensure all documentation and plans are complete.

Key Benefits Achieved

  • Documented next steps

Activities

Outputs

5.1

Complete IT Metrics Library documentation.

  • IT Metrics Library
5.2

Document decisions and next steps.

  • Action plan

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

Member Rating

9.4/10
Overall Impact

$4,651
Average $ Saved

4
Average Days Saved

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve.

Read what our members are saying

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Try Our Guided Implementations

Get the help you need in this 3-phase advisory process. You'll receive 6 touchpoints with our researchers, all included in your membership.

Guided Implementation #1 - Choose the KPIs
  • Call #1 - Scope dashboard and reporting needs.
  • Call #2 - Learn how to use the IT Metrics Library to select your metrics.

Guided Implementation #2 - Build the dashboard
  • Call #1 - Set up the dashboard.
  • Call #2 - Capture data and produce the report.

Guided Implementation #3 - Create the action plan
  • Call #1 - Review the data and use the metrics library to determine actions.
  • Call #2 - Improve the KPIs you measure.

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