Develop Meaningful Service Metrics to Ensure Business and User Satisfaction
Reinforce service orientation in your IT organization by ensuring your IT metrics generate value-driven resource behavior.
Contains: 5 PowerPoints, 2 Word Documents, 1 Excel Tool, and 6 Videos
Maximize Business Value From IT Through Benefits Realization
Embed benefits realization into your governance process to prioritize IT spend and confirm the value of IT.
Contains: 6 PowerPoints, 3 Word Documents, 1 PDF Document, and 4 Videos
Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program
Be proactive; it costs exponentially more to fix a problem the longer it goes unnoticed.
Contains: 6 PowerPoints, 5 Word Documents, 6 Excel Tools, and 5 Videos