What's New | Infotech

General

Service Desk Analytics

Your ITSM platform tells you what happened. It does not tell you what it means.

General

Manage and Improve Core IT Capabilities

50 core processes to drive exceptional business value.

General

Contract Reviews

Negotiate your next contract with the confidence that Infotech experts are getting you a great deal.

General

AI Workshops

Infotech workshops turn AI strategy into results that scale.

General

AI-Assisted Advisory Services

Analyst-grade deliverables, at AI speed.

CIO & Strategy

Elevate IT Satisfaction by Strengthening Stakeholder Relationships

Technology is easy, people are hard.

Newest Research

CIO & Strategy Oct 15, 2026

Build the Accountability That Makes Service Orchestration Possible

Service ownership is the minimum viable governance layer needed to coordinate services across organizational boundaries.

Inf & Ops Oct 09, 2026

Transform Infrastructure Delivery Through Platform Engineering

Design a scalable operating model for standardized, self-service infrastructure.

Education - Higher Education Oct 09, 2026

Prioritize Data Use Cases for Higher Education

Align investment to institutional goals.

Top Downloads This Month

Inf & Ops

Develop a Business Continuity Plan

Streamline the traditional approach to make BCP development manageable and repeatable.

CIO & Strategy

Build a Business-Aligned IT Strategy

Success depends on IT initiatives clearly aligned to business goals, IT excellence, and driving technology innovation.

Inf & Ops

Standardize the Service Desk

Build a solid foundation for future IT service improvements.

CIO & Strategy

Build an IT Risk Management Program

Mitigate the IT risks that could negatively impact your organization.

Applications

Scale Up Your Requirements Management Practices

Embrace business analysis at the speed and scale of your organization.

PPM & Projects

Develop a Project Portfolio Management Strategy

Drive IT project throughput by throttling resource capacity.

Security

Build an Information Security Strategy

Align the information security strategy to organizational goals and risks to create value.

CIO & Strategy

Master Organizational Change Management Practices

PMOs, if you don't know who is responsible for org change, it's you.

Inf & Ops

Optimize IT Change Management

Right-size IT change management to protect the live environment.

Vendor News, Reports, and Insights

Customer Relationship Management

Customer Relationship Management (CRM) consists of applications designed to automate and manage the customer life cycle. CRM

Enterprise Resource Planning

Enterprise Resource Planning (ERP) is a suite of software applications supporting process areas such as finance, operations, HR, manufacturing, distribution, logistics, and supply chain.

Human Capital Management (HCM)

Human Capital Management (HCM, and often called HRIS or HRMS) software combines a number of systems and processes to ensure the easy management of human resources, business processes and data.

Project Management

Project Management (PM) software helps project managers and teams collaborate on a project, providing tools for task distribution, time management, budget and resource tracking.

Business Intelligence & Analytics (BI)

Business Intelligence (BI) software provides the tools to transform data into actionable insights that inform an organization's strategic and tactical business decisions.

IT Service Management

IT Service Management software supports the processes carried out by an IT department’s service desk, in the course of service delivery, incident management, problem management, and service request fulfillment.

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October 15, 2026

SAP's CX Vision for Its Autonomous Enterprise Gets Product General Availability Timeline at Connect 2026

SAP’s announcements at SAP Connect 2026 made the company’s Autonomous CX vision more tangible through expanded Joule assistants, ERP-connected commerce, and order management. While SAP remains behind in the CX market, its opportunity lies in connecting customer engagement with backend operational systems governing pricing, inventory, fulfilment, service, and payments.

Communications & Collaboration

October 13, 2026

Big 5 AI Vendor Roundup: Week of October 5, 2026

It has become almost a full-time job to stay current with the glut of news in the AI space. This weekly roundup will get you up to speed on the news and happenings with the Big 5 AI vendors in the last week.

Artificial Intelligence (AI)

October 09, 2026

Teradata Provides Smart Context and Spreads to OneLake

Teradata’s September announcements reveal a strategy for remaining relevant as enterprise data spreads across cloud platforms: Bring business understanding and analytical capabilities to wherever customers keep their data.

Artificial Intelligence (AI)

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