What's New | Infotech

Service Desk Analytics

Your ITSM platform tells you what happened. It does not tell you what it means.

Manage and Improve Core IT Processes

50 core processes to drive exceptional business value.

Contract Reviews

Negotiate your next contract with the confidence that Infotech experts are getting you a great deal.

AI Workshops

Infotech workshops turn AI strategy into results that scale.

AI-Assisted Advisory Services

Analyst-grade deliverables, at AI speed.

Elevate IT Satisfaction by Strengthening Stakeholder Relationships

Technology is easy, people are hard.

Newest Research

Oct 29, 2026

Assess Your Cybersecurity Insurance Policy

Adapt to changes in the cyber insurance market.

Oct 27, 2026

Tech Trends 2027

Bring clarity amid chaos.

Oct 26, 2026

Make EA Governance an Engine for Better Decisions

Right-sized governance means faster delivery and better-managed risks without the trade-off.

Top Downloads This Month

Develop a Business Continuity Plan

Streamline the traditional approach to make BCP development manageable and repeatable.

Build a Business-Aligned IT Strategy

Success depends on IT initiatives clearly aligned to business goals, IT excellence, and driving technology innovation.

Standardize the Service Desk

Build a solid foundation for future IT service improvements.

Build an IT Risk Management Program

Mitigate the IT risks that could negatively impact your organization.

Scale Up Your Requirements Management Practices

Embrace business analysis at the speed and scale of your organization.

Develop a Project Portfolio Management Strategy

Drive IT project throughput by throttling resource capacity.

Build an Information Security Strategy

Align the information security strategy to organizational goals and risks to create value.

Build Your EA Practice Strategy

Craft the practice your organization needs to solve the problems your stakeholders care about the most.

Master Organizational Change Management Practices

PMOs, if you don't know who is responsible for org change, it's you.

Vendor News, Reports, and Insights

Customer Relationship Management

Customer Relationship Management (CRM) consists of applications designed to automate and manage the customer life cycle. CRM

Enterprise Resource Planning

Enterprise Resource Planning (ERP) is a suite of software applications supporting process areas such as finance, operations, HR, manufacturing, distribution, logistics, and supply chain.

Human Capital Management (HCM)

Human Capital Management (HCM, and often called HRIS or HRMS) software combines a number of systems and processes to ensure the easy management of human resources, business processes and data.

Project Management

Project Management (PM) software helps project managers and teams collaborate on a project, providing tools for task distribution, time management, budget and resource tracking.

Business Intelligence & Analytics (BI)

Business Intelligence (BI) software provides the tools to transform data into actionable insights that inform an organization's strategic and tactical business decisions.

IT Service Management

IT Service Management software supports the processes carried out by an IT department’s service desk, in the course of service delivery, incident management, problem management, and service request fulfillment.

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October 28, 2026

Zoho Analytics Becomes Context for Agentic AI

Zoho is repositioning Zoho Analytics from a business intelligence and reporting tool into a “context layer” for agentic AI, which includes native semantic and ontology layers, a multi-agent version of Ask Zia, and built-in governance.

Artificial Intelligence (AI)

October 27, 2026

Big 5 AI Vendor Roundup: Week of October 19, 2026

It has become almost a full-time job to stay current with the glut of news in the AI space. This weekly roundup will get you up to speed on the news and happenings with the big 5 AI vendors in the last week.

Artificial Intelligence (AI)

October 21, 2026

Infor Turns Industry Process Knowledge Into an AI Advantage

Infor’s Industry AI strategy combines industry process knowledge, process mining, AI agents, implementation support, and governance to help CloudSuite customers identify and scale high-value use cases. Its differentiation lies in the operational context embedded across industry workflows, data models, and security controls. Buyers should assess whether this depth improves accuracy, reduces implementation effort, and supports repeatable business value.