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2022 Tech Trends

The post-pandemic pace of change continues to accelerate as the economy rapidly becomes more digital. To keep pace with shifting consumer expectations, CIOs must help the CEO compete in the digital economy by focusing on five key capabilities: innovation, human resources management, data architecture, security strategy, and business process controls and internal audit.


Build a Business-Aligned IT Strategy

Create an IT strategy based on business needs, not just intuition. It is no longer enough to generate a text document and call it an IT strategy. Stakeholder attention spans are growing shorter; create a visual IT strategy to show how IT will support the business.


Redesign Your IT Organizational Structure

Organizational design is the alignment of organizational structure, roles, and processes to execute on business strategy – the better aligned the organization is, the more effective it is. For optimal results, the structure of the IT organization must match its strategy, but often IT organizations grow to meet needs of the day and not by strategic design.


Design an Enterprise Architecture Strategy

There has been an increased emphasis on short-term decision making and agility by organizations. As a result, organizations now need a strategic planning function to make accurate investment decisions. Create an EA strategy to communicate to the organization the contributions EA can make as a strategic planning function.


Build an Information Security Strategy

Technology sophistication and business adoption, the proliferation of hacking techniques, and the expansion of hacking motivations from financial to social, political, or strategic have resulted in organizations facing major security risks. Every organization needs a strategic, not reactive, security plan.


Security Priorities 2022

The Security Priorities 2022 report identifies what CISOs should be focusing on this year and how to take action.


Optimize IT Change Management

Infrastructure and application change occur constantly, driven by changing business needs, requests for new functionality, operational releases and patches, and resolution of incidents or problems. IT managers need to follow a standard information technology change management best practice to ensure that rogue changes are never deployed while the organization remains responsive to demand.


Create a Service Management Roadmap

More than 80% of the larger enterprises we’ve worked with start out wanting to develop advanced Service Management processes without having the cultural and organizational basics or foundational practices fully in place. IT leaders are underestimating the importance of these aspects such as governance and management practices. You must have these fundamentals right before moving on.


Create a Right-Sized Disaster Recovery Plan

Create an effective, right-sized DRP: discover current capabilities, define business requirements, and close gaps to deliver service continuity.

Top SoftwareReviews Category Reports

Customer Relationship Management

Customer Relationship Management (CRM) consists of applications designed to automate and manage the customer life cycle. CRM

Enterprise Resource Planning

Enterprise Resource Planning (ERP) is a suite of software applications supporting process areas such as finance, operations, HR, manufacturing, distribution, logistics, and supply chain.

Human Capital Management

Human Capital Management (HCM, and often called HRIS or HRMS) software combines a number of systems and processes to ensure the easy management of human resources, business processes and data.

IT Asset Management

IT asset management software automates and supports the set of business practices that typically join financial, contractual, and inventory functions to support life cycle management and strategic decision-making for the IT environment.

Project Management

Project Management (PM) software helps project managers and teams collaborate on a project, providing tools for task distribution, time management, budget and resource tracking.

Unified Communications as a Service

Unified Communications as a Service (UCaaS) software delivers communication services on a single unified platform over the cloud. Software features include email, video conferencing, chat/instant messaging, collaboration, and file sharing.

Web Conferencing

Web Conferencing refers to services that facilitate online, real-time collaboration through a web browser.

IT Service Management

IT Service Management software supports the processes carried out by an IT department’s service desk, in the course of service delivery, incident management, problem management, and service request fulfillment.

Digital Experience Platforms

Enable organizations to manage the overall experience of the web user and facilitate business processes that manage, deliver, and optimize digital experiences on a website.

Security Incident and Event Management

Security Incident and Event Management (SIEM) software combines security event management (SEM) which analyzes log and event data in real time to provide threat monitoring, event correlation and incident response

Workforce Management

Workforce Management (WFM) software helps organizations manage and optimize the productivity of its employees. WFM involves forecasting labor requirements, managing staff scheduling, tracking time and attendance, and more.

Network Monitoring

Network monitoring software monitors one or more computer network(s) for up-time, transmission speed, quality of service (QoS) and/or failing components and records, documents, and notifies a network administrator (via email, SMS or other alarms) in case of outages or degradation of service. Network monitoring is part of network management.

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Newest Research by Role


Embed Business Relationship Management in IT

Show that IT is worthy of Trusted Partner status.

Inf & Ops

Develop an IT Asset Management Strategy

Define your business-aligned approach to ITAM.


Build an IT Risk Management Program

Mitigate the IT risks that could negatively impact your organization.


Diagnose and Optimize Your Lead Gen Engine

Quickly and easily pinpoint any weakness in your lead gen engine so that you stop wasting money and effort on ineffective advertising and marketing.

Project & PPM

Build a Comprehensive Business Case

Help decision makers understand the ROI for large, complex projects using cash flow projections.

Data & BI

Build Your Data Practice and Platform

Construct a scalable data foundation.


Security Priorities 2022

Securing the workforce in the remote environment.

Vendor Mgmt

Identify and Manage Strategic Risk Impacts on Your Organization

Build adaptive resiliency into your strategic plans to adjust to ever-changing market dynamics.