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IT Service Management

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IT Service Management

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions. These include:

Individual Feature Evaluations
User Satisfaction Rankings
Vendor Capability Comparisons
Likeliness to recommend the platform

Vendors are ranked by their Composite Score, based on these metrics.
Gold medalists are awarded to the leaders in each category that demonstrate balanced proficiency across these capabilities.

Data Quadrant

October 22, 2019

Data Quadrant

October 22, 2019

IT Service Management

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions. These include:

Individual Feature Evaluations
User Satisfaction Rankings
Vendor Capability Comparisons
Likeliness to recommend the platform

Vendors are ranked by their Composite Score, based on these metrics.
Gold medalists are awarded to the leaders in each category that demonstrate balanced proficiency across these capabilities.

Data Quadrant

October 22, 2019

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IT Service Management

The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions. These include:

Strategy and Innovation
Service Experience
Conflict Resolution
Product Impact
Negotiation and Contract

Emotional Footprint

July 31, 2019