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IncidentMonitor

8.1 /10
Category
IncidentMonitor
8.1 /10

What is IncidentMonitor?

IncidentMonitor™ is an advanced and flexible ITSM solution. Developed, delivered and supported from our Canadian office. Since 1999 Monitor 24-7 Inc. has developed a healthy user base across the US, Canada and Europe. Functionality, features and best practice templates like 10 ITIL processes, HR processes, customer surveys, etc...are delivered out-of-the-box.

Company Details


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IncidentMonitor Ratings

Real user data aggregated to summarize the product performance and customer experience.

90 Likeliness to Recommend

100 Plan to Renew

96 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IncidentMonitor?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 89

End User Self Serve

96

Systems Management Integration

94

Multi-Site Functionality

94

Integrated Knowledge Management

92

Technician Administration

89

Service Catalog

87

End User Support Solutions

86

Multi Device Capability

86

Reporting

83

Integration With IT Tools

81

Business Application Integration

78

Vendor Capability Ratings

Average 91

Vendor Support

98

Product Strategy and Rate of Improvement

95

Usability and Intuitiveness

91

Availability and Quality of Training

91

Ease of Data Integration

91

Quality of Features

91

Business Value Created

90

Breadth of Features

90

Ease of Customization

89

Ease of Implementation

88

Ease of IT Administration

86

IncidentMonitor Reviews

Samarth H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Its a very good ITSM tool in this price range.

Likeliness to Recommend

9 /10

What differentiates IncidentMonitor from other similar products?

It has multiple ITSM processes in built which makes life easier for the users. It has very easy to use user interface which is better for these kind of products. and mostly it is cost effective compared some of the other products in this category.

What is your favorite aspect of this product?

What I like the most about IncidentMonitor is its strong customer support which is really effective and solves most of the issues really quickly. It has high number of customization options which makes it really adaptive for most of the situations. It is very budget friendly and suited for small scale companies and has a very user friendly interface which is really simple and easy to handle.

What do you dislike most about this product?

There are so many features sometimes it becomes hard for user to choose what kind of service to handle and sometimes there are few issue or bugs in interface which I think should be fixed .

What recommendations would you give to someone considering this product?

I think companies with small market cap or budget should really go for this as it gives so many features with comparing with similar tools in the market.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Aishwarya P.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Excellent performance

Likeliness to Recommend

10 /10

What differentiates IncidentMonitor from other similar products?

Nothing it's just like the incident monitor

What is your favorite aspect of this product?

Excellent performance

What do you dislike most about this product?

Nothing all good

What recommendations would you give to someone considering this product?

Excellent performance production

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Zachary V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Easy IT System Managing

Likeliness to Recommend

9 /10

What differentiates IncidentMonitor from other similar products?

Dynamic in identification of potential weakness and security compliance.

What is your favorite aspect of this product?

Easy security automation

What do you dislike most about this product?

Nothing to dislikes on this tool

What recommendations would you give to someone considering this product?

For effective IT M managements use this tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
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