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IT Service Management - Enterprise

IT Service Management software supports the processes carried out by an IT department’s service desk, in the course of service delivery, incident management, problem management, and service request fulfillment

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IT Service Management - Enterprise Products

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TeamDynamix

TeamDynamix ITSM

TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.

Badge Winner
Badge Winner

8.4

Composite Score

8.7

CX Score

+87

Emotional Footprint

87%

Likeliness to Recommend

114

Reviews

Ivanti

Ivanti Neurons for ITSM

Ivanti Neurons for ITSM is a flexible and complete cloud-optimized ITSM solution available. It automates workflows, eliminating costly manual processes improving businesses' efficiency, compliancy, and security. Whether it's IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can scale and adapt to meet specific business needs.

Badge Winner
Badge Winner

8.3

Composite Score

8.6

CX Score

+86

Emotional Footprint

88%

Likeliness to Recommend

160

Reviews

IBM

IBM Control Desk

IBM® Control Desk unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets. It enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages.

8.3

Composite Score

8.4

CX Score

+84

Emotional Footprint

84%

Likeliness to Recommend

76

Reviews

ServiceNow

ServiceNow IT Service Management

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

8.2

Composite Score

8.3

CX Score

+82

Emotional Footprint

86%

Likeliness to Recommend

134

Reviews

Omninet

OMNITRACKER

Organise your business processes around your business objectives and not your software! OMNITRACKER adapts flexibly to your processes. The OMNITRACKER applications are added onto the modular business processes platform and completely cover typical business processes. Assemble your OMNITRACKER system using the ready-to-use modules and expand it at any time with further modules. Using the powerful OMNITRACKER tools you can configure all processes easily and even create your own applications.

Badge Winner

8.1

Composite Score

8.6

CX Score

+88

Emotional Footprint

85%

Likeliness to Recommend

100

Reviews

BMC Software, Inc.

BMC Helix ITSM

BMC Helix ITSM is industry-leading service management that uses cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, delivered on your choice of cloud.

7.7

Composite Score

7.7

CX Score

+72

Emotional Footprint

79%

Likeliness to Recommend

22

Reviews

Micro Focus

Service Management Automation X (SMAX)

Machine learning based ITSM software to meet all your service desk and IT service management needs.

7.4

Composite Score

7.2

CX Score

+70

Emotional Footprint

77%

Likeliness to Recommend

22

Reviews

IFS

IFS assyst

IFS assyst (formerly Axios assyst) is committed to innovation by providing rapid deployment of SaaS & On-Premise ITSM and ITOM software. Its fit-for-purpose solution, assyst, is designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.

6.9

Composite Score

7.1

CX Score

+63

Emotional Footprint

76%

Likeliness to Recommend

56

Reviews

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